topic Re: for some time now I have not been able to make calls or text my phone. in Android

for some time now I have not been able to make calls or text my phone.

Anonymous — Fri, 13 Jan 2017 08:53:54 GMT

My phone constantly comes up with the message no service, not registrered on network or emergency calls only. I am not happy because this has been going on for sometime now hence I have not been able to make important calls or texts. I am on pay monthly tarrif and I am still being charged.

Re: for some time now I have not been able to make calls or text my phone.

MI5 — Fri, 13 Jan 2017 08:55:56 GMT

Check your postcode here for any network faults or maintenance etc http://status.o2.co.uk/
There is also a help thread here to work through to help identify the issue https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/1014088
You will still be charged as per the T&C's but if it's a network fault you may get a refund for downtown as a gesture of goodwill once the issue is resolved.

Re: for some time now I have not been able to make calls or text my phone.

jonsie — Fri, 13 Jan 2017 09:54:18 GMT

If there is a mast problem don't forget you can use TU over wifi at home or in the office.

Re: for some time now I have not been able to make calls or text my phone.

Curr946 — Fri, 13 Jan 2017 13:31:28 GMT

only if you have pre registered

otherwise you will need to be able to get a security text.

Re: for some time now I have not been able to make calls or text my phone.

MI5 — Fri, 13 Jan 2017 14:23:29 GMT

@Curr946 wrote:
only if you have pre registered

otherwise you will need to be able to get a security text.

You'll just have to drive somewhere with a signal.