topic Re: Is this possible? (strange issue with battery life) in Android

Is this possible? (strange issue with battery life)

paulbacon — Tue, 10 Jan 2017 15:26:59 GMT

So today for no reason (no app updates or anything recently) I noticed that my battery was dying quicker than normal when on 4G but doesn't die as quick on wifi. When I wasn't using the phone the battery life was as expected so wasn't a wakelock. It was only when using the phone and using data that the battery % went down a lot quicker than normal. A thought came to me that maybe the mast is having issues and draining more battery? Anyway I asked a friend where I work also on o2 and he noticed more battery drain today than usual. Interestingly there was also work on the mast where we both work yesterday. So is it possible that the mast is faulty or having issues, and draining the battery more than normal? Signal is fine and doesn't drop

Re: Is this possible? (strange issue with battery life)

jonsie — Tue, 10 Jan 2017 15:35:12 GMT

To be honest I would only expect that if the phone was trying to latch onto a weak 4G signal? Have you tried switching to 3G to see if you have the same issues Paul?

Re: Is this possible? (strange issue with battery life)

MI5 — Tue, 10 Jan 2017 15:41:00 GMT

Weirdly, I've had to put my phone on charge today - I've done nothing different but the battery has plummeted today.
I was going to have a look at what had updated recently later to see if was an app update.

Re: Is this possible? (strange issue with battery life)

paulbacon — Tue, 10 Jan 2017 15:49:42 GMT

3g is worse. Ive asked 4 people in the office and all reporting the same. So its certainly an o2 issue somewhere

Re: Is this possible? (strange issue with battery life)

jonsie — Tue, 10 Jan 2017 15:57:13 GMT

@paulbacon wrote:
3g is worse. Ive asked 4 people in the office and all reporting the same. So its certainly an o2 issue somewhere

It would certainly seem like an o2 problem given the facts especially if others are having the same battery issues.

Re: Is this possible? (strange issue with battery life)

paulbacon — Tue, 10 Jan 2017 16:25:11 GMT

Aye. Might call into my local o2 shop next to work. See if they have any reports of issues

Imagine if i phoned up to report a fault they will say its a phone issue as its certain unusual

Re: Is this possible? (strange issue with battery life)

jonsie — Tue, 10 Jan 2017 16:41:02 GMT

The store would be the best bet but I would expect them to deny an o2 issue.

Re: Is this possible? (strange issue with battery life)

paulbacon — Tue, 10 Jan 2017 17:01:10 GMT

@jonsie wrote:
The store would be the best bet but I would expect them to deny an o2 issue.

Same, but least the staff will be on the same mast in there, so would be able to confirm if they're noticing anything. I suspect if it is a mast issue this wont be an easy one to convince o2

Re: Is this possible? (strange issue with battery life)

paulbacon — Tue, 10 Jan 2017 19:27:00 GMT

Get this now on the status page

"Sorry we're currently investigating reports that a phone mast in this area isn't working."

Will CS have more details on whether this is related to what we're experiencing?

Re: Is this possible? (strange issue with battery life)

MI5 — Tue, 10 Jan 2017 19:41:09 GMT

Probably not....

Re: Is this possible? (strange issue with battery life)

MI5 — Tue, 10 Jan 2017 20:56:23 GMT

For the benefit of others, anyone can check the network here http://status.o2.co.uk/
It may not be as precise as the "backend" systems but anyone can access it.

Re: Is this possible? (strange issue with battery life)

adamtemp64 — Tue, 10 Jan 2017 21:02:14 GMT

love to know true issue at my location as mast part down for nearly a month now ba8 0qd is not my postcode but one affected

Re: Is this possible? (strange issue with battery life)

MI5 — Tue, 10 Jan 2017 21:05:57 GMT

There's reports on giffgaff forum of rapid battery drain today too so something weird is going on.
Maybe all this mast testing isn't going so well everywhere?

Re: Is this possible? (strange issue with battery life)

adamtemp64 — Tue, 10 Jan 2017 21:07:43 GMT

@MI5 and on thinkbroadband reporting same issue

Re: Is this possible? (strange issue with battery life)

paulbacon — Tue, 10 Jan 2017 21:08:35 GMT

@adamtemp64 wrote:
@MI5 and on thinkbroadband reporting same issue

Yea that was me

@MI5Can you post a link to the Giff gaff thread?

Re: Is this possible? (strange issue with battery life)

MI5 — Tue, 10 Jan 2017 21:09:59 GMT

Here mate https://community.giffgaff.com/t5/Help-Support/HTC-Battery-suddenly-drained-one-day/td-p/19807169

Re: Is this possible? (strange issue with battery life)

paulbacon — Tue, 10 Jan 2017 21:12:58 GMT

Thanks, will post on there and link to this thread

Re: Is this possible? (strange issue with battery life)

paulbacon — Tue, 10 Jan 2017 21:17:30 GMT

Did you find out the cause of your battery problems @MI5?

Re: Is this possible? (strange issue with battery life)

MI5 — Tue, 10 Jan 2017 21:19:11 GMT

I've changed nothing but seems back to normal now I am home and on a different mast.

Re: Is this possible? (strange issue with battery life)

paulbacon — Tue, 10 Jan 2017 21:26:19 GMT

@MI5 wrote:
I've changed nothing but seems back to normal now I am home and on a different mast.

Seems to be certain masts causing it.