topic Re: Calls over my contract limit in Android

Calls over my contract limit

Anonymous — Fri, 06 Jan 2017 13:44:07 GMT

I have been told that my contract has gone over my allowed free minutes (1000) and I now have accrued over £150 to pay. I do not believe this but I cant find how to get details of the calls made up to the limit, only those charged after it was allegedly exceeded. O2 want me to pay now the over charge but I want to wait until the bill is produced so I can see the evidence. I cant get through to anyone at O2 to ask. Any thoughts.........

Re: Calls over my contract limit

jonsie — Fri, 06 Jan 2017 13:49:57 GMT

Open your last bill in my O2

Scroll down to print and view older bills

You will see a blue menu on the left

Click on 'what I've Used' and use the drop down list to see a full list of all your calls since your last bill.

Re: Calls over my contract limit

Cleoriff — Fri, 06 Jan 2017 14:19:44 GMT

Link to My O2 here http://www.o2.co.uk/myo2

If you disagree with any charges then you need to contact customer services as we have no access to your account @Anonymous http://www.o2.co.uk/contactus

Re: Calls over my contract limit

MI5 — Fri, 06 Jan 2017 14:59:53 GMT

They will all be itemised in your MyO2. Free and chargeable ones.

Re: Calls over my contract limit

jonsie — Fri, 06 Jan 2017 16:02:15 GMT

Yes but you have to know where to look for calls since the last bill.

Re: Calls over my contract limit

MI5 — Fri, 06 Jan 2017 16:05:26 GMT

Agreed, was just letting the OP know they were there as they said they couldn't find them.
The info for where to look had already been given.

Re: Calls over my contract limit

jonsie — Fri, 06 Jan 2017 16:09:38 GMT

Ah yes

Re: Calls over my contract limit

MI5 — Fri, 06 Jan 2017 16:10:54 GMT

Cool.