topic Re: Why won't my MMS Picture go through with text messages. in Android

Why won't my MMS Picture go through with text messages.

Anonymous — Fri, 02 Dec 2016 15:24:39 GMT

Hello,

I have a J3 Galaxy Samsung phone.

I can send ordinary texts but when I attach a mms picture they just keep failing.

I have turned my wi-fi off and put the mobile data usage on but still have the same problem.

I would be very grateful if anybody has any suggestions.

Thank you

Lesley

Re: Why won't my MMS Picture go through with text messages.

gmarkj — Fri, 02 Dec 2016 15:38:53 GMT

Do you have to send it as an MMS or could you use another app (Whatsapp for instance)?
Are you on PAYG or a pay monthly contract? As you may or may not have any in your allowance and/or will be charged for them.
If it has to be an MMS then check your settings match those on the following:
http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20settings

Re: Why won't my MMS Picture go through with text messages.

MI5 — Fri, 02 Dec 2016 16:12:57 GMT

If you are on PAYG you need credit as MMS are not included in bundles or allowances.

Re: Why won't my MMS Picture go through with text messages.

Anonymous — Fri, 02 Dec 2016 17:46:27 GMT

Thanks for your reply.

They do go through ok on Whatapp.

I just don't understand why they don't go through with normal texts.

I am on PAYG. I do have a £10 big bundle at the moment. Maybe I would be able to send them if it went back t standard rates? I keep thinking it is me doing something silly!

Thank you

Re: Why won't my MMS Picture go through with text messages.

Anonymous — Fri, 02 Dec 2016 17:47:15 GMT

Thank you very much.

Lesley

Re: Why won't my MMS Picture go through with text messages.

MI5 — Fri, 02 Dec 2016 18:07:11 GMT

As I said above, the cost extra so you need credit. They are not included in your bundle, sorry.
They would work if you added credit on top of your bundle or switched to classic PAYG.

Re: Why won't my MMS Picture go through with text messages.

Anonymous — Fri, 02 Dec 2016 18:13:35 GMT

Thanks a lot for your help.

Re: Why won't my MMS Picture go through with text messages.

MI5 — Fri, 02 Dec 2016 18:39:18 GMT

No problem. Happy to help.

Re: Why won't my MMS Picture go through with text messages.

Anonymous — Fri, 23 Dec 2016 01:43:15 GMT

I think you may find that the picture messages are not part of the £10 bundle. I mention this as had exactly the same issue until I had extra credit on my account and realised that when I sent a pcture message my balance was reduced by 30p.. so think you may find they are charged for. Hope that helps

Re: Why won't my MMS Picture go through with text messages.

Cleoriff — Fri, 23 Dec 2016 07:23:10 GMT

Hi @Anonymous You are correct MMS aren't included in bundles or allowances on PAYG.... Picture messaging (MMS) are chargeable....as well as adding emoji's to any text message. A guide here https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Re: Why won't my MMS Picture go through with text messages.

MI5 — Fri, 23 Dec 2016 10:02:50 GMT

@Anonymous wrote:
I think you may find that the picture messages are not part of the £10 bundle. I mention this as had exactly the same issue until I had extra credit on my account and realised that when I sent a pcture message my balance was reduced by 30p.. so think you may find they are charged for. Hope that helps

Correct, as per the marked solution.