topic Fast Charging not working on Samsung Galaxy S7 edge in Android

Fast Charging not working on Samsung Galaxy S7 edge

xxscrappyxx — Sat, 14 Jan 2017 11:08:13 GMT

I got my new S7 edge in March this year.

Last week I noticed that the phone is no longer fast charging.

If the phone is almost dead it gives me an estimate of up to 8hours for it to be fully charged.

I have changed the cables. I have even bought new cables and it is not working with the cable that came with the charger or any other cable.

Any ideas?

Re: Fast Charging not working on Samsung Galaxy S6 edge

Bambino — Sun, 18 Dec 2016 10:06:11 GMT

@xxscrappyxx Contact Samsung support directly. Do not go through O2. The phone is still under warranty, and Samsung would be your best bet to have the issue dealt with properly. http://www.samsung.com/uk/support/category/mobile/mobiledevice

Re: Fast Charging not working on Samsung Galaxy S6 edge

MI5 — Sun, 18 Dec 2016 10:09:26 GMT

Are you using the correct charger and do you still have fast charging turned on in settings?

Re: Fast Charging not working on Samsung Galaxy S6 edge

xxscrappyxx — Sun, 18 Dec 2016 10:39:55 GMT

Of course I am using the correct charger!! And yes to the second question.

Re: Fast Charging not working on Samsung Galaxy S6 edge

xxscrappyxx — Sun, 18 Dec 2016 10:40:46 GMT

Thank you Bambino 😊

Re: Fast Charging not working on Samsung Galaxy S6 edge

xxscrappyxx — Sun, 18 Dec 2016 10:41:48 GMT

And apologies I meant S7. Not s6.

Re: Fast Charging not working on Samsung Galaxy S6 edge

Bambino — Sun, 18 Dec 2016 10:54:44 GMT

You're welcome, @xxscrappyxx. Please come back and update us when you get the issue resolved. Always a help if someone else encounters the same problem. Good luck.:smileyhappy:

Re: Fast Charging not working on Samsung Galaxy S6 edge

jonsie — Sun, 18 Dec 2016 14:37:01 GMT

@xxscrappyxx wrote:
Of course I am using the correct charger!! And yes to the second question.

It is possible that the charger itself could be faulty. Do you know anyone with a fast charger you can try? I'm just trying to save you the hassle of returning it to Samsung though as @Bambino says, they are definitely the preferred option if necessary.

Re: Fast Charging not working on Samsung Galaxy S6 edge

xxscrappyxx — Sat, 14 Jan 2017 11:03:55 GMT

Hi. I eventually got round to taking the phone to the Samsung Store. There is a problem with the USB port which they can fix but they had no screens in stock (usb port attached to screen apparently) and their sytem would not give them a delivery date either.

Phone does fast charge on a wireless charger, so I suggested they gave me one of those instead. They couldn't was the response and they had none in stock either.

So I am no further forward with this problem.

Re: Fast Charging not working on Samsung Galaxy S6 edge

xxscrappyxx — Sat, 14 Jan 2017 11:05:34 GMT

Forgot to add. Dude in the shop said he has seen quite a few people come in with this problem 😞

Re: Fast Charging not working on Samsung Galaxy S6 edge

jonsie — Sat, 14 Jan 2017 11:09:44 GMT

A fast charger for me is ok as an emergency but on the Note 4 I went through 2 new batteries. I now use a normal charger.

Re: Fast Charging not working on Samsung Galaxy S6 edge

Cleoriff — Sat, 14 Jan 2017 11:16:36 GMT

My husband has the S6 and uses the fast charger all the time without any issues at all...

Re: Fast Charging not working on Samsung Galaxy S6 edge

jonsie — Sat, 14 Jan 2017 11:21:54 GMT

Does he leave it on charge overnight?

Re: Fast Charging not working on Samsung Galaxy S6 edge

Cleoriff — Sat, 14 Jan 2017 11:36:17 GMT

No. He disconnects as soon as it's fully charged. As do I with my Note 4....

Re: Fast Charging not working on Samsung Galaxy S6 edge

jonsie — Sat, 14 Jan 2017 11:48:43 GMT

Way to go.....

I tend to leave it on overnight after been assured by Samsung that it stops charging when full then trickle charges.

No problem now, the Note 4 is no doubt being enjoyed by the criminal underworld!