topic Re: Replacement phone - no charger? in Android

Replacement phone - no charger?

Anonymous — Mon, 12 Dec 2016 12:58:06 GMT

So I have been having issues with my LG G5, keeps having a constant loop of the start up screen and wont stay on. I had also recently cracked the back camera lense so thought I may aswell send that off using my insurance.

there was no more LG G5's in stock, so offered to replace with the galaxy s7 edge which I thought was great.

Delivered today, and was just handed the phone, no box, no charger or anything. So how exactly am I meant to charge this? Last time I had a replacement phone off my insurance was in June, this was a refurb of my G5 and arrived in a sealed box with a charger. Why hasnt this been the same this time?

Re: Replacement phone - no charger?

MI5 — Mon, 12 Dec 2016 13:00:59 GMT

O2 do not supply chargers with many of their phones anymore.
You can use the LG charger to charge the Samsung though.
It's supposed to cut down on waste as O2 assume everyone has chargers lying around unused.

Re: Replacement phone - no charger?

jonsie — Mon, 12 Dec 2016 13:02:44 GMT

It sounds like ayou have been given a reconditioned phone or one returned as unwanted. Did you not even receive a USB lead?

Re: Replacement phone - no charger?

Anonymous — Mon, 12 Dec 2016 13:02:54 GMT

Surely it should at least come in a box? I've had 3 replacements this year, and never has a phone just been given to me without any packaging

Re: Replacement phone - no charger?

Anonymous — Mon, 12 Dec 2016 13:04:47 GMT

no usb lead, literally just the phone as it is.

Re: Replacement phone - no charger?

MI5 — Mon, 12 Dec 2016 13:06:42 GMT

You would have to check with the insurance company what they send but mostly they will be refurbished devices.

Re: Replacement phone - no charger?

jonsie — Mon, 12 Dec 2016 13:08:23 GMT

I find it wrong on so many levels that no charger is included these days. We've all heard the horror stories about spurious chargers and their use.

Re: Replacement phone - no charger?

Anonymous — Mon, 12 Dec 2016 13:12:01 GMT

Ive had refurbished devices before, but even they came in a box. if its not sealed how am i meant to know if its been tampered with?

Re: Replacement phone - no charger?

Cleoriff — Mon, 12 Dec 2016 13:14:23 GMT

@jonsie wrote:
I find it wrong on so many levels that no charger is included these days. We've all heard the horror stories about spurious chargers and their use.

Agree...even old chargers that folk might have lying at the back of a drawer could also be suspect in my opinion.... Ridiculous unsafe practice. Pay 100's for a phone and then add to the cost by having to buy a charger...

Re: Replacement phone - no charger?

MI5 — Mon, 12 Dec 2016 13:15:29 GMT

Obviously you can't tell, but neither can we know on here what was sent to you.
Call your insurance and ask them what was sent.
If they say a sealed box then you know someone has been messing with it.

Re: Replacement phone - no charger?

Anonymous — Thu, 22 Dec 2016 21:31:40 GMT

since I last posted this whole situation has got abit ridicoulous.

Not only was it the wrong phone that was sent, as they sent the samsung s7 instead of the s7 edge, but its faulty and continuosly turns itself off and spends an hour each time with just the restart screen on.

I contacted 02 insurance to say the phone was wrong, they then scheduled another delivery which I wasn't informed of but again for the wrong phone. it has been nearly a week now of arguing with them and getting no where. I was told to keep the s7 and put on the waiting list for the LG G5, then when I rang again was told Im not allowed to get the LG G5 as I'd already accepted the edge, even tho I don't have the edge. This was then said to be wrong, again by a different adviser who then put me back in waiting for a G5.

When I asked to speak to a manager last night I was persuaded to accept the edge as they dont think they'll be getting the g5 in anytime soon as apparently they are rare to come by. This was fine, accept now they are out of stock of the edges too now. I was supposed to have been rung back today by someone in the tech team to try and sort out a delivery to me tomorrow in time for christmas, but as I guessed would happen I have heard nothing from them. SO no I'm left over christmas with a faulty phone that dosent work.

Re: Replacement phone - no charger?

MI5 — Thu, 22 Dec 2016 22:07:05 GMT

Not surprised by their incompetence tbh.....

Re: Replacement phone - no charger?

Cleoriff — Thu, 22 Dec 2016 22:14:01 GMT

@AnonymousThis has developed into a real farce. It would seriously think of complaining

http://www.o2.co.uk/how-to-complain

Re: Replacement phone - no charger?

Anonymous — Thu, 22 Dec 2016 22:17:27 GMT

I have sent 3 emails now complaining and put a verbal complaint in yesterday over the phone, but seem to be getting no where. I was told "this never happens , its very rare" yer rewind 6 months earlier the exact same thing happened with my LG G4 being lost in the repairs centre, and then being sent a series of incorrect and faulty phones!

Re: Replacement phone - no charger?

Cleoriff — Thu, 22 Dec 2016 22:23:50 GMT

I am very sorry for all these problems @Anonymous. Not what you want before Christmas. Like you I doubt it will be sorted before the 25th....:smileysad:

Re: Replacement phone - no charger?

MI5 — Thu, 22 Dec 2016 22:38:15 GMT

Send an email to the ceo's office (you can find it on Google) as this might be the only way to get sorted.

Re: Replacement phone - no charger?

Anonymous — Thu, 22 Dec 2016 23:04:32 GMT

Thanks @MI5, I'm writting an email now to the CEO

Re: Replacement phone - no charger?

MI5 — Thu, 22 Dec 2016 23:14:44 GMT

Good luck mate.

Re: Replacement phone - no charger?

Cleoriff — Fri, 23 Dec 2016 07:45:31 GMT

Let us know how you get on @Anonymous