topic Re: not migrated in Android

not migrated

Anonymous — Mon, 05 Dec 2016 13:57:54 GMT

I was due to Migrate in March this year automatically

as this wasnt done, i have been on an awful deal ever since .

my normal deals a unlimited text and calls for my business acct .

This has alo resulted in payinf for 2 accts since March this year .

I went into your store at the Metro Centre was thee for 2 hrs after a long converstion with the staff in

store , and the head office over the phone .

This was there findings .

They asked me to send an e mail to your support team wich i did lase Wednesday (still no response )

Now i am trying to link to the live support team .

I an loosing my patience now .

please sort this out and refund all the payments since March .

Regards

Katie

Re: not migrated

Toby — Mon, 05 Dec 2016 13:59:17 GMT

Hi Katie, welcome to the community! This community is for customers to offer each offer advice and customer service does not operate here. Could you please give us another call on 202? They can look into where your email went

Re: not migrated

Cleoriff — Mon, 05 Dec 2016 14:31:39 GMT

Not sure why anyone from CS would ask you to email O2 @Anonymous as there is no official email address to do this. If you contact O2 on the number given above hopefully they will be able to sort this. Maybe best to call as opposed to using live chat? If you have no joy... then you can make a complaint here http://www.o2.co.uk/how-to-complain