topic Re: Play Store not working on WIFI in Android

Play Store not working on WIFI

Anonymous — Wed, 16 Nov 2016 18:49:22 GMT

Since the Marshmallow update neither my wifes or my Samsung Galaxy A3 Play Store works on WIFI. Its fine on Mobile Data but on WIFI gives a connection timed out error.

We have tried the clearing cache, data etc. I even rest my phone back to factory default and still the same.

I went to a friends house and using their WIFI the Play Store worked so it must be something to do with my WIFI setup.

My router was failrly old so I have replaced with a new Netgear WIFI router - better speed and coverage and occasionally the Play Store has worked on WIFI on my phone but not the wifes.

Has anyone any clues, help, etc. as I cannot keep using my mobile data to update the phone or get new apps and using someone elses WIFI is not an answer.

Re: Play Store not working on WIFI

Cleoriff — Wed, 16 Nov 2016 18:56:58 GMT

Hi @Anonymous I will ask two of our members @MI5 or @viridis if they have any ideas about this as I can't help?

Re: Play Store not working on WIFI

viridis — Wed, 16 Nov 2016 19:01:08 GMT

Not a clue if all those resets still have the issue.
Make sure time and date set to auto update on the phones setting, make sure all WiFi networks stored on the phones are removed leaving none with "saved" next to them
Factory reset router.
Try connecting again.
Thats all I can think of tbh

Re: Play Store not working on WIFI

MI5 — Wed, 16 Nov 2016 19:01:55 GMT

Temporarily turn off your routers security and firewall.

One or the other is blocking it.

Re: Play Store not working on WIFI

Anonymous — Wed, 16 Nov 2016 20:37:17 GMT

Tried taking security off - still the same - and there are no firewall rules I change on the router its all as per Netgear defaults.

I did note a general Netgear Playstore issue - see - https://community.netgear.com/t5/General-WiFi-Routers/Cannot-download-andriod-apps-from-Google-Play/td-p/456466 - so I have posted to the netgear community as well.

It was all ok before Marshmallow - and a new router - NETGEAR D6000-100UKS AC750 - should work.

All very confusing..

Re: Play Store not working on WIFI

MI5 — Wed, 16 Nov 2016 21:09:45 GMT

I'm sure it will be something like that.

Re: Play Store not working on WIFI

Anonymous — Thu, 17 Nov 2016 13:54:17 GMT

Have disussed the issue with Samsung and Netgear today.

Samsung get the chocolate teapot award, all they suggested was a factory reset, or go to a Samsung site and get the phone reinstalled (as it was a bug they said) - well seeing as I have already done a factory reset and my wifes phone also has the same issue I do not think this is the solution.

I also asked if I could revert to Lollipop version but they said it was not possible (is this true) as they stated it was a bug I asked when it would be fixed but they wuld not give me a date, for this they said contact O2 I think that would go full circle...

Netgear where more positive, they have escalated the issue within their support teams and should get back to me in a few days.

So awaiting Netgear response, anyone else have a similar issue or any clues, help etc. that I could pass onto Netgear, Samsung or O2?

Re: Play Store not working on WIFI

MI5 — Thu, 17 Nov 2016 14:09:58 GMT

As I've already said, it's almost certain to be a router issue (setting) that needs adjusting. It's just a case of which one.
I had a similar problem in the past which changing security settings fixed it, but it was so long ago I can't remember the details now.

Re: Play Store not working on WIFI

jonsie — Thu, 17 Nov 2016 15:00:15 GMT

I can't see it being anything other than restrictions on the router but it's strange 2 phones and 2 routers with the same issue.

Re: Play Store not working on WIFI

MI5 — Thu, 17 Nov 2016 15:01:17 GMT

Which could actually indicate an ISP restriction.

Re: Play Store not working on WIFI

MI5 — Thu, 17 Nov 2016 15:02:05 GMT

Is it Virgin ?

Re: Play Store not working on WIFI

jonsie — Thu, 17 Nov 2016 15:09:20 GMT

I had Virgin in the UK which I believe you have/had @MI5 and there were no problems with Google Play.

Re: Play Store not working on WIFI

MI5 — Thu, 17 Nov 2016 15:13:53 GMT

It was Virgin that I had the problem with until I changed something on the router though.

Re: Play Store not working on WIFI

jonsie — Thu, 17 Nov 2016 15:15:57 GMT

Ah ok, never a problem for me.

Re: Play Store not working on WIFI

MI5 — Thu, 17 Nov 2016 15:20:00 GMT

Might also be worth checking which DNS is in use.
If not Google's, change it to 8.8.8.8 and 8.8.4.4

Re: Play Store not working on WIFI

Anonymous — Thu, 17 Nov 2016 15:21:59 GMT

Its Plusnet for broadband using a Netgear Router and a Samsung Galaxy A3 from O2. It all worked prior to Marshmallow upgrade.

Re: Play Store not working on WIFI

Anonymous — Thu, 17 Nov 2016 15:39:32 GMT

Tried the Google DNS servers on the router - made no difference - still connection timed out retry

Re: Play Store not working on WIFI

MI5 — Thu, 17 Nov 2016 16:45:30 GMT

You'll have to wait for netgear or talk to your isp then.

Re: Play Store not working on WIFI

Anonymous — Thu, 17 Nov 2016 17:44:46 GMT

Netgear are looking at the problem and I have also discussed with Google who are also looking at it.
Netgear stated - Although, like NETGEAR, Samsung complies to regulations and standards set by WiFi Alliance and related organizations, the fact that we are two different companies may sometimes lead to incompatibility with few services at some point due to proprietary reasons - they are now looking at how to resolve

Re: Play Store not working on WIFI

MI5 — Thu, 17 Nov 2016 18:03:16 GMT

Let us know please.