topic Re: New Android update issues. in Android

New Android update issues.

Anonymous — Sun, 06 Nov 2016 22:47:31 GMT

Hello i don't know if you can help me, but my phone updated to the latest andriod version with in the last week, since the update, i keep having issues with my internet connection on my phone, with the signal dropping, phone changing to E or it has a H+ with 2-3 bars and nothing happens, like the moblie data is turned off.

I know its not a network issue as the phone takes around 2-3 min's to load a web page up on wifi too, thats if it loads up, apps like whattsapp can take 5 mins to send a message or it just comes up with connection problem, page cant load.

Is there any way to uninstall the new android update as its used my phone useless and its becoming a problem as i need it for work.

Many thanks Terry.

Re: New Android update issues.

MI5 — Sun, 06 Nov 2016 22:59:43 GMT

You don't say which phone you have but often, after a major update, you need to do a factory reset.
Make sure you backup your data first though as it will wipe all user files off the phone.

Re: New Android update issues.

Cleoriff — Sun, 06 Nov 2016 23:01:21 GMT

I just PM'd you to answer this ...but I needn't have bothered ...you already had...:smileytongue:

Re: New Android update issues.

Anonymous — Sun, 06 Nov 2016 23:10:51 GMT

Hiya, thank you for your quick reply, its a Galaxy S6, im just about to give it a factory rest now 🙂

Re: New Android update issues.

MI5 — Sun, 06 Nov 2016 23:12:58 GMT

Samsung are notorious for this issue so it will definitely fix it for you.

Re: New Android update issues.

Anonymous — Sun, 06 Nov 2016 23:47:06 GMT

After the reboot, it still seems funny with the network signal, but it seems to be working with the wifi now, i have noticed a change with some of my icons too.

Anyway thank you for your help, i see how it goes over the next few days and let you know 🙂

Many thanks, Terry.

Re: New Android update issues.

Cleoriff — Sun, 06 Nov 2016 23:56:36 GMT

Good to hear @Anonymous. Welcome to the forum by the way...:smileywink:

Re: New Android update issues.

MI5 — Mon, 07 Nov 2016 06:49:00 GMT

Let us know how it.goes for you please.

Re: New Android update issues.

Martin-O2 — Tue, 15 Nov 2016 11:19:07 GMT

Hi @Anonymous how are you getting on with this issue? Are you still having difficulties wit your handset?