topic My O2 app - not asking me to send up Finger print in Android

My O2 app - not asking me to send up Finger print

Anonymous — Sat, 05 Nov 2016 13:37:30 GMT

I've recently upgraded from the Nexus 6P to the OnePlus 3. When I am using the my o2 app I am not getting any prompts to set up a fingerprint and there is no setting for fingerprint id in the app like there was on my 6p. I've tried uninstalling and reinstalling but nothing has changed.

Does anyone have any idea as to how to set up a fingerprint unlocking on the app?

Thanks in advance.

Re: My O2 app - not asking me to send up Finger print

MI5 — Sat, 05 Nov 2016 13:46:43 GMT

Fingerprint requires a compatible handset so maybe op3 isn't supported?

Key features
Sign in quickly and securely using fingerprint recognition (compatible handsets only)
http://www.o2.co.uk/apps/my-o2

Re: My O2 app - not asking me to send up Finger print

MI5 — Sat, 05 Nov 2016 13:49:57 GMT

This from the original o2 announcement:

What devices will fingerprint login work for?
At present the fingerprint login feature supports iPhone 5s and above, and Samsung Galaxy S6 and above. The app should support other Android devices with the 'Marshmallow' update and fingerprint scanning such as the Nexus 5X or 6P - If you have a device not listed, please do give it a try and send us any feedback you may have.

http://community.o2.co.uk/t5/Welcome-News/MyO2-Now-with-fingerprint-login/td-p/973799

Re: My O2 app - not asking me to send up Finger print

Anonymous — Sat, 05 Nov 2016 14:21:59 GMT

According to this on the Oneplus 3 announcement there is a fingerprint sensor so it may not be supported yet as still a relatively new phone

https://oneplus.net/3/technology