topic Re: Help, confused new O2 customer buying OP3 in Android

Help, confused new O2 customer buying OP3

Anonymous — Thu, 27 Oct 2016 10:53:22 GMT

I've put in the details of my debit card and whatnot and they sent me an email confirming it is being processed but surely by now it would have been processed? I'm really paranoid and I can't even find an email customer services, the phone support was useless because I'm deaf as a bat so please help me out here. If anything I'd like to know how long it takes to process and if its actually processing.

I've even checked "My O2" and it shows that it registers no product purchased, so I'm trying to understand how I bother cancelling this whole mess. I don't want to go in debt as you can see my reasoning.

Re: Help, confused new O2 customer buying OP3

Cleoriff — Thu, 27 Oct 2016 10:54:07 GMT

Hi @Anonymous There is a number here if you want to phone and speak to someone. http://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network

You can also check the status of your order via My O2 http://www.o2.co.uk/myo2

I would say unless they have had more stock in the One Plus 3 is currently out of stock

Re: Help, confused new O2 customer buying OP3

Anonymous — Thu, 27 Oct 2016 10:54:40 GMT

Yeah on my O2 it's blank and when I try to log in it asks for a number to send a text to and I wasn't given one I checked my emails and all I've got is a processing order thing and theres no way for me to get back at them without using telephone and it's too hard for me to use with my hearing.

Re: Help, confused new O2 customer buying OP3

Cleoriff — Thu, 27 Oct 2016 10:56:50 GMT

I see you have edited your post to say you have checked My O2...so I would give customer services a call in the link I provided. If you have hearing problems then you could use live chat

Re: Help, confused new O2 customer buying OP3

MI5 — Thu, 27 Oct 2016 11:09:38 GMT

They are waiting for stock to arrive.
No orders will be processed until o2 have phones.

Re: Help, confused new O2 customer buying OP3

jonsie — Thu, 27 Oct 2016 11:38:13 GMT

....and unfortunately there is no email address for customer service. Now, to me, 2 people employed to answer email queries surely won't cost O2 that much?

Re: Help, confused new O2 customer buying OP3

Cleoriff — Thu, 27 Oct 2016 12:08:02 GMT

@jonsie wrote:
....and unfortunately there is no email address for customer service. Now, to me, 2 people employed to answer email queries surely won't cost O2 that much?

It wouldn't cost much to employ 2 people @jonsie but I think they would be drowned in the deluge of emails received?

Re: Help, confused new O2 customer buying OP3

jonsie — Thu, 27 Oct 2016 12:16:58 GMT

Fully employed and 120% efficient...isn't that how businesses should be run rather than farm everything out? Oh, I forget, this is the 'modern' way...