topic Re: Oneplus 3 Arrival Date? in Android

Oneplus 3 Arrival Date?

Anonymous — Tue, 25 Oct 2016 14:08:46 GMT

I've ordered a OnePlus 3 from O2 and their advisors and support teams keep telling me that it's out of stock currently, but refuse to give me a date that it'll be back in stock?

Is anyone else in the same situation, or have any information of when the phone will be back in stock and delivered to those who ordered in the past couple of days?

OnePlus themselves have a large backlog, so will O2's be longer?!

All help is greatly appreciated!

Re: Oneplus 3 Arrival Date?

MI5 — Tue, 25 Oct 2016 14:12:59 GMT

No one can know as we are all customers like yourself.
If CS don't know, no one will.

Re: Oneplus 3 Arrival Date?

Toby — Tue, 25 Oct 2016 14:16:50 GMT

Hi @Anonymous,

Welcome to the community!

I don't have any info right now, but shall ask the rest of the team. Once we learn any more about new stock, I'll update the community.

Re: Oneplus 3 Arrival Date?

Anonymous — Tue, 25 Oct 2016 14:17:21 GMT

Thanks Toby! Mucho appreciado!

Re: Oneplus 3 Arrival Date?

Anonymous — Tue, 25 Oct 2016 14:18:15 GMT

Has anything like this ever happened before?

Re: Oneplus 3 Arrival Date?

Anonymous — Tue, 25 Oct 2016 14:18:44 GMT

I thought maybe someone had some more solid answers from CS, that's all! 🙂

Re: Oneplus 3 Arrival Date?

MI5 — Tue, 25 Oct 2016 14:20:46 GMT

@Anonymous wrote:
Has anything like this ever happened before?

If you mean o2 not having any phones, yes, often.

Re: Oneplus 3 Arrival Date?

Anonymous — Tue, 25 Oct 2016 14:27:59 GMT

Oh, I see. This is my first experience with the network, and I was expecting better things, moving from 3 mobile.

Seems like 3 weren't such a bad network after all, as the email when I ordered said the order would be delivered in 24 hours which is *ahem* questionable.....

Is there a feedback area where I can send my improvements to? Like informing a customer via email instantly when a product cannot ship because it's out of stock?

Re: Oneplus 3 Arrival Date?

MI5 — Tue, 25 Oct 2016 14:32:33 GMT

Three CS is much better than o2's in my experience
There is an ideas section on here where you can post suggestions.

Re: Oneplus 3 Arrival Date?

jonsie — Tue, 25 Oct 2016 14:37:35 GMT

O2 seem to stock very few phones when they release them. I find it appalling that they take money upfront and then just leave customers hanging on.

Until they get a live stock system (if ever) they will continue to do this and I find it personally unethical.

Re: Oneplus 3 Arrival Date?

Anonymous — Tue, 25 Oct 2016 14:44:37 GMT

Very true Jonsie! Especially due to the fact that I have no phone

I ordered because I believed the phone would be delivered next day, because specifically I have no phone

Re: Oneplus 3 Arrival Date?

MI5 — Tue, 25 Oct 2016 14:48:49 GMT

Welcome to o2!

Re: Oneplus 3 Arrival Date?

jonsie — Tue, 25 Oct 2016 14:58:18 GMT

First impressions count....

Re: Oneplus 3 Arrival Date?

MI5 — Tue, 25 Oct 2016 16:00:43 GMT

I'd think twice if I was new now.....

Re: Oneplus 3 Arrival Date?

jonsie — Tue, 25 Oct 2016 16:12:35 GMT

@MI5 wrote:
I'd think twice if I was new now.....

Me too mate....

Re: Oneplus 3 Arrival Date?

Cleoriff — Tue, 25 Oct 2016 16:27:35 GMT

I really think the whole ordering system for phones is a real joke. At no point are you ever informed that your phone is currently unavailable. Quite happily take your money and then let you down. Also, as O2 has network exclusivity for the One Plus 3 I then it's pretty poor that they are out of stock!

Re: Oneplus 3 Arrival Date?

MI5 — Tue, 25 Oct 2016 16:29:55 GMT

Unprecedented demand Innit!

Re: Oneplus 3 Arrival Date?

Cleoriff — Tue, 25 Oct 2016 16:36:42 GMT

@MI5 wrote:
Unprecedented demand Innit!

No excuse. Particularly as Amazon have unlimited stock. Yes I know you would have to buy the phone outright but even so...This is the 2nd post this afternoon about the One Plus 3 being out of stock..

Re: Oneplus 3 Arrival Date?

MI5 — Tue, 25 Oct 2016 16:38:01 GMT

Doesn't matter how many posts we get, it will still be out of stock

Re: Oneplus 3 Arrival Date?

Cleoriff — Tue, 25 Oct 2016 16:42:03 GMT

@MI5 wrote:
Doesn't matter how many posts we get, it will still be out of stock

I quite understand that. There will also be many people who don't come here to complain. Sad state of affairs when O2 can't honour their obligations when they have exclusivity....