topic Re: locked out - forgotten password in Android

locked out - forgotten password

Anonymous — Sat, 22 Oct 2016 09:24:40 GMT

Hi all,

Can anybody help?

Re: locked out - forgotten password

adamtemp64 — Sat, 22 Oct 2016 09:27:40 GMT

phone type and what password?

Re: locked out - forgotten password

Anonymous — Sat, 22 Oct 2016 09:32:37 GMT

Its a Galaxy A5 and the letters password to access the phone's functions. Thanks

Re: locked out - forgotten password

adamtemp64 — Sat, 22 Oct 2016 09:33:52 GMT

@MI5 may be the one to help have tagged him so he sees thi post

locked out - forgotten password

Anonymous — Sat, 22 Oct 2016 09:34:24 GMT

Its a Galaxy A5 and the letters password to access the phone's functions. Thanks

Re: locked out - forgotten password

Bambino — Sat, 22 Oct 2016 10:10:44 GMT

@Anonymous If you are locked out, I think you will have to do a hard reset, but be aware that you will lose all your data on your phone. Please see this link:

https://www.ifixit.com/Guide/How+to+Hard+Reset+Samsung+Galaxy+A5/47341

Re: locked out - forgotten password

Anonymous — Sat, 22 Oct 2016 10:51:35 GMT

@BambinoGutted but fair enough. I've following the instructions but the device just seems to be 'stuck' now flashing the Samsung logo in white? Arggghhh!

Thanks for your help, I do appreciate it.

Re: locked out - forgotten password

Anonymous — Sat, 22 Oct 2016 10:56:17 GMT

@Bambino

Just needed patience. Ta.

Re: locked out - forgotten password

Bambino — Sat, 22 Oct 2016 11:23:50 GMT

@Anonymous I presume that means you've been able to get back into the phone again. Hope you didn't lose too much.:smileysad:

Re: locked out - forgotten password

MI5 — Sat, 22 Oct 2016 15:25:13 GMT

If you just enter the wrong password 10 times it will ask you to reset it with your Google log in.
It would have saved you the hassle of a reset.

Re: locked out - forgotten password

adamtemp64 — Sat, 22 Oct 2016 15:27:08 GMT

@MI5 I thought you would know the answer !!!

Re: locked out - forgotten password

MI5 — Sat, 22 Oct 2016 15:30:46 GMT

Sorry I couldn't have got there earlier but just arrived at my holiday home.

Re: locked out - forgotten password

adamtemp64 — Sat, 22 Oct 2016 15:38:59 GMT

@MI5 Guessed there was a reason you were not online lol enjoy your trip