topic Re: can't view my bill. in Android

can't view my bill.

Anonymous — Mon, 04 Jan 2016 04:16:01 GMT

I updated my sim contract to a phone contract and I can't view my new bill "my 02" is just showing me my old bill. How do I sort this out I've been to an 02 shop but they couldn't help me any ideas please???

Re: can't view my bill.

gmarkj — Mon, 04 Jan 2016 06:33:11 GMT

Should you have your first bill already? If not, then it won't show up in My o2 yet.

Also, did you keep your number when you switched? If you didn't, then you need to make sure My o2 is showing the correct number when you log in.

Re: can't view my bill.

MI5 — Mon, 04 Jan 2016 07:09:51 GMT

Call CS on 202 as you may have a new log in for the new account.

Re: can't view my bill.

Anonymous — Mon, 04 Jan 2016 07:41:15 GMT

The new bill wouldn't have been produced yet so it wouldn't show up I assume

Re: can't view my bill.

Bambino — Mon, 04 Jan 2016 11:19:12 GMT

@Anonymous How long ago did you change contract? If it's only recently, it's very likely that the system just hasn't updated yet. By all means contact customer service, but don't be too concerned yet if you only just changed over.

Re: can't view my bill.

Anonymous — Wed, 06 Jan 2016 12:38:49 GMT

Hi @Anonymous are you now able to view your bill?

Re: can't view my bill.

Anonymous — Tue, 11 Oct 2016 21:38:32 GMT

hi I want to know when contract will End as am out of the UK and don't have the contract with me

Re: can't view my bill.

MI5 — Tue, 11 Oct 2016 21:40:36 GMT

@Anonymous wrote:
hi I want to know when contract will End as am out of the UK and don't have the contract with me

See answer on your duplicate post.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/when-my-contract-ends/m-p/1008986#M118363