https://community.o2.co.uk/t5/Android/Phone-replacement/m-p/1008852#M58691 <P>Hi&nbsp;@Anonymous,</P> <P>Please send me a PM and we can have a chat about this.</P> <P>Welcome!</P> Tue, 11 Oct 2016 14:44:34 GMT Toby 2016-10-11T14:44:34Z https://community.o2.co.uk/t5/Android/Phone-replacement/m-p/1008785#M58679 <P>I am getting nowhere with 02...and I have been trying since March to get this resolved , will someone please sort this out.. It concerns:1) a replacement HTC phone and b) a credit for £70.</P> Tue, 11 Oct 2016 12:35:03 GMT https://community.o2.co.uk/t5/Android/Phone-replacement/m-p/1008785#M58679 Anonymous 2016-10-11T12:35:03Z https://community.o2.co.uk/t5/Android/Phone-replacement/m-p/1008787#M58681 No one here from CS I'm afraid.<BR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444">@Toby</a> can liaise with the right dept and may contact you for more info but the correct route for you to take is CS then complaints <A href="http://www.o2.co.uk/contactus" target="_blank">http://www.o2.co.uk/contactus</A> Tue, 11 Oct 2016 12:34:55 GMT https://community.o2.co.uk/t5/Android/Phone-replacement/m-p/1008787#M58681 MI5 2016-10-11T12:34:55Z https://community.o2.co.uk/t5/Android/Phone-replacement/m-p/1008852#M58691 <P>Hi&nbsp;@Anonymous,</P> <P>Please send me a PM and we can have a chat about this.</P> <P>Welcome!</P> Tue, 11 Oct 2016 14:44:34 GMT https://community.o2.co.uk/t5/Android/Phone-replacement/m-p/1008852#M58691 Toby 2016-10-11T14:44:34Z https://community.o2.co.uk/t5/Android/Phone-replacement/m-p/1009151#M58715 <P>&nbsp;</P> <P>&nbsp;</P> Wed, 12 Oct 2016 13:02:44 GMT https://community.o2.co.uk/t5/Android/Phone-replacement/m-p/1009151#M58715 Anonymous 2016-10-12T13:02:44Z https://community.o2.co.uk/t5/Android/Phone-replacement/m-p/1009152#M58716 <P><span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Wed, 12 Oct 2016 12:59:02 GMT https://community.o2.co.uk/t5/Android/Phone-replacement/m-p/1009152#M58716 Anonymous 2016-10-12T12:59:02Z