topic Re: Alcatel onetouch in Android

Alcatel onetouch

Anonymous — Tue, 04 Oct 2016 10:28:26 GMT

Bought this recently fromO2 shop. Just wanted to transfer my SIM from existing Sony Ericsson into new phone. Phone should have cost £9.99. But salesman said he couldn't sell it to me without a pay-and-go new SIM (which I didn't want or need or ask for). The bill therefore came to £22.49 instead of £9.99. Was the salesman right, that he wasn't allowed to sell me the phone without a pay-and-go new SIM? Why would I have wanted that new SIM, as I have a perfectly good contract SIM which I have just transferred into the new phone.

Re: Alcatel onetouch

MI5 — Tue, 04 Oct 2016 10:34:05 GMT

The purchase of a sim card with a PAYG phone is at the discretion of the individual shop manager.
Some will allow you to carry over your sim if you are a current customer but some are more concerned with extracting the most money out of you.

Re: Alcatel onetouch

Bambino — Tue, 04 Oct 2016 10:37:43 GMT

@Anonymous Your best bet is to speak to customer service and explain what happened. They may offer you a goodwill gesture and refund the cost of the P&G sim, but that's only a guess. Can't hurt to ask.:smileywink:

Re: Alcatel onetouch

Cleoriff — Tue, 04 Oct 2016 11:43:59 GMT

A sim which cost 12.50p? How extortionate

Re: Alcatel onetouch

MI5 — Tue, 04 Oct 2016 11:51:56 GMT

They force you to top it up too.

Re: Alcatel onetouch

Cleoriff — Tue, 04 Oct 2016 11:54:08 GMT

@MI5 wrote:
They force you to top it up too.

*Shakes head*....

Re: Alcatel onetouch

jonsie — Tue, 04 Oct 2016 11:54:58 GMT

I'm sure given the circumstances customer service will make a goodwill gesture.