https://community.o2.co.uk/t5/Android/faulty-samsung-a3-galaxy/m-p/999091#M58193 Call Samsung directly for better support<BR />PHONE SUPPORT<BR />0330 SAMSUNG (726 7864)<BR />Monday to Saturday | 9am to 6pm Thu, 15 Sep 2016 20:05:41 GMT MI5 2016-09-15T20:05:41Z https://community.o2.co.uk/t5/Android/faulty-samsung-a3-galaxy/m-p/999089#M58192 I have had a samsung galaxy a3 for 11 months and the screen broke two weeks ago. The phone turns on but the phone screen is black. I took the phone into my local shop and after waiting 40 minutes with a toddler and baby the staff were no help! They encouraged me to buy a new phone and contract paying to end my current one and were not interested in repairing it. I contacted o2 customer services who said my phone was under warranty and would send me a jiffy bag to return my phone to them. 2 weeks, 3 phonecalls, being on hold for a total of over two hours and still no jiffy bag. i am now thinking of paying to end my contract and join vodafone like my husband who has never had any problems! Thu, 15 Sep 2016 20:03:07 GMT https://community.o2.co.uk/t5/Android/faulty-samsung-a3-galaxy/m-p/999089#M58192 Anonymous 2016-09-15T20:03:07Z https://community.o2.co.uk/t5/Android/faulty-samsung-a3-galaxy/m-p/999091#M58193 Call Samsung directly for better support<BR />PHONE SUPPORT<BR />0330 SAMSUNG (726 7864)<BR />Monday to Saturday | 9am to 6pm Thu, 15 Sep 2016 20:05:41 GMT https://community.o2.co.uk/t5/Android/faulty-samsung-a3-galaxy/m-p/999091#M58193 MI5 2016-09-15T20:05:41Z https://community.o2.co.uk/t5/Android/faulty-samsung-a3-galaxy/m-p/999612#M58201 Thankyou I will try samsung. Fri, 16 Sep 2016 09:49:46 GMT https://community.o2.co.uk/t5/Android/faulty-samsung-a3-galaxy/m-p/999612#M58201 Anonymous 2016-09-16T09:49:46Z