topic No notification sound on Z5 Compact in Android

No notification sound on Z5 Compact

Franco999 — Tue, 13 Sep 2016 06:32:13 GMT

My Z5 compact has stopped giving sound notifications for texts and emails, it just vibrates. I use the 'do not disturb' at night and sound notifications are on in settings. I have tried changing the sound and restarting the phone. What else can I do?

Re: No notification sound on Z5 Compact

Cleoriff — Tue, 13 Sep 2016 06:36:14 GMT

Hi @Franco999 We have a couple of Sony experts on here @viridis and @MI5. They should be able to help you sort this....

Re: No notification sound on Z5 Compact

Anonymous — Tue, 13 Sep 2016 06:40:34 GMT

Have you tried a factory reset

Re: No notification sound on Z5 Compact

viridis — Tue, 13 Sep 2016 06:51:24 GMT

Once you take it off do not disturb, you also have to turn the volume back up.
The setting immediately after do not disturb, is Vibrate only.

Re: No notification sound on Z5 Compact

MI5 — Tue, 13 Sep 2016 06:54:58 GMT

Also check your event end times in smart connect app.

Re: No notification sound on Z5 Compact

Franco999 — Tue, 13 Sep 2016 07:08:00 GMT

I have just checked the volume and set it to high. I cannot find event times in the Smart App settings. How do I do a factory reset, and what do I lose as a consequence?

Re: No notification sound on Z5 Compact

MI5 — Tue, 13 Sep 2016 07:18:25 GMT

Look in Settings >Sound and notifications >Do not disturb >Automatic rules and check the end times for week day and week end.

Re: No notification sound on Z5 Compact

MI5 — Tue, 13 Sep 2016 07:20:23 GMT

If you are going to try a factory reset (a bit premature as yet) you need to make a complete back up with Sony Xperia Companion on your PC first or else everything will be lost.

Re: No notification sound on Z5 Compact

viridis — Tue, 13 Sep 2016 07:55:42 GMT

So many options to try before factory reset tbh,
Settings, sounds and notifications, check ALL volumes are turned up, pick a new notification sound using the menu in that section.
Make sure do not disturb is not activated, now text yourself and see.

Re: No notification sound on Z5 Compact

Franco999 — Tue, 13 Sep 2016 07:55:49 GMT

I have checked automatic rules and everything is set to 'off'.

Re: No notification sound on Z5 Compact

viridis — Tue, 13 Sep 2016 07:57:08 GMT

Can you also go to the dialler and press *#*#SERVICE#*#* Then go to Service tests and test each speaker

Re: No notification sound on Z5 Compact

Franco999 — Tue, 13 Sep 2016 14:41:19 GMT

Left and right speakers both work.

Re: No notification sound on Z5 Compact

Franco999 — Tue, 13 Sep 2016 14:52:48 GMT

I have been using the Clean Master app and wondered if this was the problem. I have uninstalled it and I now receive sound notifications. I am pleased that the problem is solved, but I had become used to the silence! Are cleaning apps worthwhile on phones?

Re: No notification sound on Z5 Compact

MI5 — Tue, 13 Sep 2016 14:58:00 GMT

No, they usually result in the loss of sound
But seriously, there's no real need. You can achieve the same thing by rebooting your phone.

Re: No notification sound on Z5 Compact

Franco999 — Tue, 13 Sep 2016 15:04:01 GMT

I shan't bother to look for a replacement app then. Thank you all, for taking the time to help me solve my phone problem.

Re: No notification sound on Z5 Compact

MI5 — Tue, 13 Sep 2016 15:15:45 GMT

No worries mate.