topic Re: Internet connection not working in Android

Internet connection not working

Anonymous — Sun, 11 Sep 2016 13:06:20 GMT

Hello all

I bought a Motorola Moto G (3 - I think) recently but the internet has stopped working on it, even when I've checked the wifi. Can you please tell me how to get the internet back? My home internet is working fine.

Patrick

Re: Internet connection not working

Cleoriff — Sun, 11 Sep 2016 13:20:03 GMT

Hi @Anonymous

Check your settings against those in this guide

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202

Re: Internet connection not working

jonsie — Sun, 11 Sep 2016 13:24:09 GMT

Text ACTIVE to 2020, save the settings and reboot the phone

Re: Internet connection not working

MI5 — Sun, 11 Sep 2016 13:49:28 GMT

Wifi not working too is a bit of a concern and may be more than a simple settings issue.
Try to fix the mobile data first then let us know.

Re: Internet connection not working

Anonymous — Sun, 11 Sep 2016 14:02:30 GMT

I'd say re do the APN as per @Cleoriff link then reset your router

Re: Internet connection not working

Bambino — Sun, 11 Sep 2016 14:16:12 GMT

If the OP can't get a WiFi connection on their phone it has nothing to do with the mobile data connection. The two are not related.

Re: Internet connection not working

Anonymous — Sun, 11 Sep 2016 14:27:09 GMT

I know I'm just offering up what can be done as the mobile data is affected too. Also with the wifi. You can forget the network on your phone then reconnect to your router with your pass key