topic Re: S5 help please in Android

S5 help please

Cleoriff — Fri, 02 Sep 2016 09:04:33 GMT

My grandson has a Samsung S5. I bought it for him about 18 months ago. Over the last couple of weeks he has been told people are unable to hear him very well when he calls them.

He has just tested this with me by ringing my mobile and landline. He is right ...I can hardly hear him.

Any ideas?

Re: S5 help please

viridis — Fri, 02 Sep 2016 09:07:45 GMT

Check the microphone for dust or lint in the hole.
Go in settings, calls and turn off any background noise suppression features.

Re: S5 help please

jonsie — Fri, 02 Sep 2016 09:07:55 GMT

Possibly fluff or dirt in the microphone or its faulty....

Re: S5 help please

Cleoriff — Fri, 02 Sep 2016 09:12:09 GMT

He did a bit of checking himself last night. Apparently one site advised him to clear a 'cache partition'...which he did and it didn't help....

Re: S5 help please

Cleoriff — Fri, 02 Sep 2016 09:19:24 GMT

@viridis wrote:
Check the microphone for dust or lint in the hole.
Go in settings, calls and turn off any background noise suppression features.

He has just done the last thing you suggested....currently looking for something to check for lint or fluff...

(I have him on messenger)

Re: S5 help please

viridis — Fri, 02 Sep 2016 09:33:51 GMT

Get him to get a child's soft toothbrush to clean the opening for the mic

Re: S5 help please

Bambino — Fri, 02 Sep 2016 09:50:32 GMT

If the checks don't resolve the problem, would the phone still be under warranty, and if so, does he have a backup phone to use if he has to send it off to Samsung?

Re: S5 help please

MI5 — Fri, 02 Sep 2016 09:59:43 GMT

It's always fluff in the mic hole - I posted about it a while back.

Re: S5 help please

Cleoriff — Fri, 02 Sep 2016 10:01:16 GMT

@Bambino wrote:

If the checks don't resolve the problem, would the phone still be under warranty, and if so, does he have a backup phone to use if he has to send it off to Samsung?

No I have just checked. It's just 2 years old. He has no back up phone either. He is going to try the toothbrush trick ...and then I expect we will have to 'rethink'....

Re: S5 help please

gmarkj — Fri, 02 Sep 2016 10:12:16 GMT

Lots of posts about cleaning the microphone hole out.
Some say to use a pin/needle but be VERY careful so as to not damage the phone.
In one extreme case someone suggested drilling the hole out so it is bigger!!

Re: S5 help please

MI5 — Fri, 02 Sep 2016 10:13:05 GMT

Which will just let more fluff in!!

Re: S5 help please

Cleoriff — Fri, 02 Sep 2016 10:13:41 GMT

Well he is off to get a 'childs toothbrush' He said he has removed 'some black stuff' from the mic already. I suppose this is what you get when you carry the phone about in your pocket (without a cover)...wherever you go.....

I hope he sorts it.... as I can see it will be an expensive Christmas (for me)

Re: S5 help please

Cleoriff — Fri, 02 Sep 2016 10:15:28 GMT

@gmarkj wrote:

In one extreme case someone suggested drilling the hole out so it is bigger!!

Think we will give that a miss @gmarkj

Re: S5 help please

MI5 — Fri, 02 Sep 2016 10:17:44 GMT

I posted this way back when the S3 was a new phone but same applies today, and not just Samsung phones either http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Galaxy-S3-Microphone-Failed/m-p/396184/highlight/true#M13268

Re: S5 help please

gmarkj — Fri, 02 Sep 2016 10:18:43 GMT

@MI5 wrote:
Which will just let more fluff in!!

True, but should also be easier to see if there is anything there and get it out.

Providing you haven't broken it by drilling a larger hole there...

@Cleoriff wrote:

Well he is off to get a 'childs toothbrush' He said he has removed 'some black stuff' from the mic already. I suppose this is what you get when you carry the phone about in your pocket (without a cover)...wherever you go.....

I hope he sorts it.... as I can see it will be an expensive Christmas (for me)

I have a cover on my phone and I have to clean out the hole for the microphone and the charging point on a regular basis.The only way to avoid anything like this is to get a case where the ports are covered by a part of the case that you open to use...

Re: S5 help please

Beenherebefore — Fri, 02 Sep 2016 10:18:07 GMT

@Cleoriff wrote:

@gmarkj wrote:

In one extreme case someone suggested drilling the hole out so it is bigger!!

Think we will give that a miss @gmarkj

Why not light a match and let the flame burn off the fluff

Re: S5 help please

Bambino — Fri, 02 Sep 2016 10:18:54 GMT

@Cleoriff wrote:

Well he is off to get a 'childs toothbrush' He said he has removed 'some black stuff' from the mic already. I suppose this is what you get when you carry the phone about in your pocket (without a cover)...wherever you go.....

I hope he sorts it.... as I can see it will be an expensive Christmas (for me)

Even with a cover the microphone is exposed. Some phones are more susceptible than others, but it can happen with any phone. Time to start a new Christmas fund, I think @Cleoriff.:smileywink:

Re: S5 help please

Cleoriff — Fri, 02 Sep 2016 10:30:19 GMT

@Bambino wrote:

Even with a cover the microphone is exposed. Some phones are more susceptible than others, but it can happen with any phone. Time to start a new Christmas fund, I think @Cleoriff.:smileywink:

Well it won't be getting sent anywhere @Bambino...so I better start counting my penny jar ...

Re: S5 help please

gmarkj — Fri, 02 Sep 2016 10:32:01 GMT

@Cleoriff wrote:

Well it won't be getting sent anywhere @Bambino...so I better start counting my penny jar ...

better be a big jar if it's only got pennies in!!

Re: S5 help please

MI5 — Fri, 02 Sep 2016 10:34:12 GMT

I'll give him a fiver for it.