topic Re: o2 repairs in Android

o2 repairs

Anonymous — Thu, 21 Jul 2016 15:13:48 GMT

Has anyone had experiences like this from O2 repairs????

I sent my Xperia X5 to be repaired as I was having problems accessing anything at all, it came back unrepaired stating it was 'physically damaged' and is not covered by my warranty and they are unable to repair under the manufacturers guidelines.

They gave me a list of things that I could do i.e insurance, upgrade if contract was coming to the end, money back from recycling the phone or discounted refurbished phone, well rather than take their word for it, I inserted the sim card and everything works fine although I have lost all my contacts, photos etc as I could not download them prior to sending them off.

All very strange!!!!!!!!!

Re: o2 repairs

Cleoriff — Thu, 21 Jul 2016 15:18:58 GMT

This is typical of Anova. If you put Anova into the search box you will see 100's of complaints about the company...With hindsight you would have been better sending it to Sony. You could complain via this link http://www.o2.co.uk/how-to-complain

Re: o2 repairs

Curr946 — Thu, 21 Jul 2016 15:24:33 GMT

Might be the odd one out here, but i sent an s6 edge for repair early January and it came back in good working order. Though maybe they were all still in a jolly mood.

Re: o2 repairs

Anonymous — Thu, 21 Jul 2016 16:15:46 GMT

Anovo strikes again. O2 look at your repair company

Re: o2 repairs

jonsie — Fri, 22 Jul 2016 04:34:37 GMT

@Curr946 wrote:
Might be the odd one out here, but i sent an s6 edge for repair early January and it came back in good working order. Though maybe they were all still in a jolly mood.

Already had the Christmas party. Now collecting funds again!

Re: o2 repairs

Anonymous — Fri, 22 Jul 2016 11:22:28 GMT

I spoke to O2 complaints after posting this, apparently I have to ignore the statement of unable to repair due to physical damage as that was wrong, they tell me I have a blacklisted phone and to contact Sony, which of course I did, they said can you do anything on your phone, I replied yes I am talking to you on it, Sony said It can not be blacklisted then as you would not be able to do anything on it at all. They asked me what the original problem was and told me that it could have been sorted by some one telling me the process over the phone

Re: o2 repairs

Cleoriff — Fri, 22 Jul 2016 11:25:53 GMT

@Anonymous wrote:

I spoke to O2 complaints after posting this, apparently I have to ignore the statement of unable to repair due to physical damage as that was wrong, they tell me I have a blacklisted phone and to contact Sony, which of course I did, they said can you do anything on your phone, I replied yes I am talking to you on it, Sony said It can not be blacklisted then as you would not be able to do anything on it at all. They asked me what the original problem was and told me that it could have been sorted by some one telling me the process over the phone

So have Sony told you how to sort it @Anonymous? (Very confusing info from O2 by the way)

Re: o2 repairs

Anonymous — Fri, 22 Jul 2016 11:36:38 GMT

Blacklisted. That's a new one

Re: o2 repairs

jonsie — Fri, 22 Jul 2016 11:40:52 GMT

It just gets better.....

Re: o2 repairs

Beenherebefore — Fri, 22 Jul 2016 11:46:14 GMT

Sounds like a Live Chat response but SDJ says they spoke to O2 Complaints !!!

Re: o2 repairs

Cleoriff — Fri, 22 Jul 2016 12:08:45 GMT

@Beenherebefore wrote:
Sounds like a Live Chat response but SDJ says they spoke to O2 Complaints !!!

I thought the same...which is why I suggested @Anonymous keep checking. Doubt they would have had a response so quickly from Complaints?

Re: o2 repairs

Toby — Fri, 22 Jul 2016 12:11:11 GMT

Hi @Anonymous, I'm Toby, the O2 community head

Sorry to hear about this. It seems like a mistake was made, but the team can see what can be done to rectify it. Are you still talking to Sony?

Re: o2 repairs

MI5 — Fri, 22 Jul 2016 12:29:00 GMT

Another mistake?
Surely they all just be "mistakes" that we hear about on here?

Re: o2 repairs

Anonymous — Fri, 22 Jul 2016 12:58:27 GMT

I telephoned to complain and the lady I spoke to (apparently) phoned the O2 repair department in Norwich whilst I was on the line, all seems very suss to me, going from unable to repair due to 'physical damage' (none of) to ignore that comment it was blacklisted (wrong again).

E-mail sent to take the complaint further today, if I hadn't lost my contacts and sentimental photos I would still be complaining as someone is lying. I shall await reply with interest.

Re: o2 repairs

Beenherebefore — Fri, 22 Jul 2016 13:06:23 GMT

So both incorrect statements came from Anovo Norwich.

Re: o2 repairs

MI5 — Fri, 22 Jul 2016 13:17:11 GMT

That's what I understand, yes.......?

Re: o2 repairs

jonsie — Fri, 22 Jul 2016 14:15:06 GMT

Utter nonsense as usual.

Re: o2 repairs

Anonymous — Fri, 22 Jul 2016 15:51:39 GMT

Yes apparently both from Norwich via the lady I spoke to from O2 (202 number), I will let you know what IF anything transpires from my e-mail.

Re: o2 repairs

Beenherebefore — Fri, 22 Jul 2016 15:59:42 GMT

We have come to expect incorrect information from Live Chat but for Anovo to issue deliberate false information on two occasions takes O2's problem with this contractor to another level.

Re: o2 repairs

jonsie — Fri, 22 Jul 2016 16:49:50 GMT

I sincerely hope they don't get the contract again. I think they quote cheap prices to O2 knowing they can increase revenue by other means.