topic Re: 4G issues (only for a few days). in Android

4G issues (only for a few days).

Anonymous — Sun, 07 Aug 2016 09:09:19 GMT

Not sure where to post this but I want to see if anyone else has had this issue or similar.

First of all I use a Oneplus 3, I love it, I have had solid 4G indoors of my home and outdoors. Here are some facts:

1) Several days ago (for an entire month) I had extremely fast 4G.No issues.

2) The network status on status.o2.co.uk - a few days ago said the mast was "BROKEN" that covered the area of LN7.

3) A day later, it said the mast was fixed and there are no problems yet since my 4G signal has either not been there/extremely weak.

4) I can walk 0.5 miles from my home toward Rothwell (Lincolnshire) and get good 4G connection.

5) It doesn't work outside (other than extremely weak, previously very strong), which supervisers have stated it should and will (your website says too).

I can only assume since the Mast has broken it has not been fixed properly as the signal is clearly a lot weaker. I used my 4G connection for broadband I was hitting speeeds of 20-30mb, now I am not getting anywhere near/doesn't work at all.

Re: 4G issues (only for a few days).

Cleoriff — Sun, 07 Aug 2016 09:20:21 GMT

Hi @Anonymous If you download the My Network app you can report issues if you disagree with the status shown

http://www.o2.co.uk/apps/my-network

This happened in our area when they were working to get 4G.... we had it for a few days then lost it...until the work on the mast was finally completed..

Re: 4G issues (only for a few days).

Anonymous — Sun, 07 Aug 2016 09:29:28 GMT

I have a case open with them, have to wait until 12th, apparently. Just seeing if others had an experience like this. It's mostly frustrating because I had amazing 4G speeds iindoors for a month. Now I don't have it at all really, and NO explanations. How ccan I have it then not have it at all?

Re: 4G issues (only for a few days).

Cleoriff — Sun, 07 Aug 2016 09:35:33 GMT

@Anonymous wrote:

How ccan I have it then not have it at all?

I did, as I said in my first reply. It kept flashing up...I could use it for a few hours and then it went off....but ours was purely down to the continual ongoing work on the mast till they completed work to get 4G in my area...

Being rather controversial here but I have never noticed much difference between 3G and 4G. ...

Re: 4G issues (only for a few days).

Anonymous — Sun, 07 Aug 2016 09:38:45 GMT

lol, massive difference between the two.I was getting 20-30mb speed.

You said when they brought 4G to your area tho, but it was alreadyy here, thats why I said it 😛

Re: 4G issues (only for a few days).

Cleoriff — Sun, 07 Aug 2016 09:46:36 GMT

@Anonymous wrote:

lol, massive difference between the two.I was getting 20-30mb speed.

You said when they brought 4G to your area tho, but it was alreadyy here, thats why I said it 😛

I am not a constant speed checker Lol...only when it's running slow or failing to load pages etc........and yes we thought it was here. Our status checker gave us the date it would be here...it came 4 days after the date given..... then went again. Now one of the other forum members lives 2 miles from me, same town but a different mast. When he got his ...it was there to stay...none of this coming and going for him...:smileywink:

Re: 4G issues (only for a few days).

Anonymous — Sun, 07 Aug 2016 09:46:24 GMT

Just frustrating that I had it for so long, well over a month (it's been in my area for ages too) and now this, and the customer service just say "take out your sim card and re-insert" laughable, lol.

Re: 4G issues (only for a few days).

MI5 — Sun, 07 Aug 2016 10:09:24 GMT

Clearly the mast isn't fixed regardless of what the checker states.
You'll just have to keep onto CS until they fix it.

Re: 4G issues (only for a few days).

jonsie — Sun, 07 Aug 2016 11:15:32 GMT

Keep an eye on the status page. There may be planned work which will show there when they have a date in mind.

Re: 4G issues (only for a few days).

Anonymous — Sun, 07 Aug 2016 11:32:40 GMT

@MI5 - I got an email today saying they found no faults, I've checked another phone and another SIM, same no 4G, load of crap lol.

Re: 4G issues (only for a few days).

MI5 — Sun, 07 Aug 2016 11:42:00 GMT

@Anonymous wrote:

@MI5 - I got an email today saying they found no faults, I've checked another phone and another SIM, same no 4G, load of crap lol.

They always say that

Keep on moaning at them and see if you can get other o2 users to moan at them too, until they do something about it.

Ask them to send someone from the network team to you to "prove" no faults found too

Re: 4G issues (only for a few days).

Anonymous — Sun, 07 Aug 2016 12:51:19 GMT

Have to wait until the 12th to see, I guess.

Had a similar thing the first few days of having my phone/contract too.

Day before my LTE went, said they were working on mast, said it was broken.

Day after it said fixed, but still didn't work. Website said it worked, staff said it worked... EXCEPT

One staff meember said it was still being worked on and that they had access to that information when others wouldn't?! so strange.

I hope, it's the same as that and will come back properly, the annoying thing is, I walk 0.5 miles toward the mast and I get fast 4G, so I don't know i mean, the signals clearly weakened, but maybe they think that's okay and won't do anything. @MI5

Re: 4G issues (only for a few days).

MI5 — Sun, 07 Aug 2016 12:59:08 GMT

It does sound like it is working but at reduced power - it may also be that another mast outside of your location is not working so your mast might be having to do more work than normal.
Either way, you still need to keep on to cs and it might also be worth putting in a complaint so there is official record of it.
http://www.o2.co.uk/how-to-complain

Re: 4G issues (only for a few days).

jonsie — Sun, 07 Aug 2016 13:51:02 GMT

Buy a tent and pitch it 0.5 miles away....

Only joking mate. You do need to keep phoning if there is no change after the 12th.