topic Re: Mobile data incorrect in Android

Mobile data incorrect

Anonymous — Thu, 14 Jul 2016 07:53:30 GMT

Hi all!

I have received a text from o2 today stating that I have used up all my data allowance for this month, yet when I check my data in the phone settings, it says I have only used 415MB of my 2GB allowance.

Is this an error with o2, or is the phone not detecting my data usage correctly? And if so, how do I resolve this so that I am able to track what I have left properly?

Re: Mobile data incorrect

Bambino — Thu, 14 Jul 2016 07:58:21 GMT

@Anonymous You can check your usage in your My O2 page, but if you think there's a discrepancy, or you want to double check, call customer service on 202 from your mobile, which is a free call.

Re: Mobile data incorrect

jonsie — Thu, 14 Jul 2016 07:58:58 GMT

It may be that your phone hasn't updated data usage or a possible O2 error. I would call customer service to ask them for specific usage each day.

http://www.o2.co.uk/contactus

Re: Mobile data incorrect

MI5 — Thu, 14 Jul 2016 08:17:02 GMT

Have you got the dates set correctly on your phone for the start and end of your billing cycle?