topic Re: Samsung s7 Edge keeps dropping off the phone network in Android

Samsung s7 Edge keeps dropping off the phone network

Anonymous — Mon, 04 Jul 2016 07:46:23 GMT

On Friday (1st July) my mobile over heated and sut down. I left it to cool down. when I restarted it didn't connect to the o2 Network. I have tried to manually reconnect, use Auto, rebooted it, and factory reset.

Since the Factory reset it connects and drops off, I haven't reported it as the area I live in has a mast down. but right now I am in an areas where there is no loss of coverage, and still this happens

Any ideas/help would be appreciated.

Re: Samsung s7 Edge keeps dropping off the phone network

MI5 — Mon, 04 Jul 2016 07:50:43 GMT

Try a replacement sim card first (any O2 shop can do this for you) and if that doesn't fix it, contact Samsung for a repair, do not send to O2's repairers.

Re: Samsung s7 Edge keeps dropping off the phone network

Cleoriff — Mon, 04 Jul 2016 07:54:27 GMT

Certainly contact Samsung....not O2

http://www.samsung.com/uk/info/contactus.html

Re: Samsung s7 Edge keeps dropping off the phone network

Bambino — Mon, 04 Jul 2016 07:55:12 GMT

@Anonymous Please follow @MI5's advice, and if that doesn't solve your issue, here's the link for Samsung support:

http://www.samsung.com/uk/support/