topic Re: s6 usb pc connection no longer works after update in Android

s6 usb pc connection no longer works after update

Anonymous — Sun, 03 Jul 2016 14:59:09 GMT

Help !!

My pc no longer recognises my s6 after the recent android update, when the usb cable is connected it now just charges the phone , no connection notification appears on the phone or pc. and kies obviously doesnt see that i have connected the phone

I have changed the usb configuration to debugging on and usb is set to mtp in the settings and i have factory reset the phone but it is still the same.

The lead is fine as my tablet still connects without issue.

samsung s6 - sm-g920f

android 6.0.1

any help appreciated !

thanks

dave

Re: s6 usb pc connection no longer works after update

MI5 — Sun, 03 Jul 2016 15:00:44 GMT

It sounds like the drivers haven't loaded properly.
Try updating them from your control panel.

Re: s6 usb pc connection no longer works after update

Anonymous — Sun, 03 Jul 2016 15:14:36 GMT

thanks , i have reinstalled the usb driver but it still doesnt work .

Re: s6 usb pc connection no longer works after update

MI5 — Sun, 03 Jul 2016 15:26:28 GMT

Try the latest drivers from Samsung https://www.dropbox.com/s/jze4q58cspwnjwh/SAMSUNG_USB_Driver_for_Mobile_Phones.zip?dl=1

Re: s6 usb pc connection no longer works after update

Anonymous — Sun, 03 Jul 2016 15:41:21 GMT

Thanks, reinstalled them again , still nothing. 😕

Re: s6 usb pc connection no longer works after update

MI5 — Sun, 03 Jul 2016 15:52:33 GMT

I'd try it on a different pc and also try a different lead.

Re: s6 usb pc connection no longer works after update

Anonymous — Sun, 03 Jul 2016 16:37:26 GMT

just tried that , still nothing , it just charges ...grrrrrrrrr

Re: s6 usb pc connection no longer works after update

Bambino — Sun, 03 Jul 2016 16:44:26 GMT

Probably the earliest time to contact Samsung will be tomorrow, although you should be able to email them so they see it first thing in the morning.

http://www.samsung.com/uk/support/

Re: s6 usb pc connection no longer works after update

Anonymous — Sun, 03 Jul 2016 16:45:32 GMT

thanks anyway everyone !

Re: s6 usb pc connection no longer works after update

Bambino — Sun, 03 Jul 2016 16:46:49 GMT

Good luck. Please come back and let us know when you get the issue resolved.

Re: s6 usb pc connection no longer works after update

MI5 — Sun, 03 Jul 2016 16:49:31 GMT

That's really strange and I'm wondering if your port has any damage?
As Bambino suggests, I'd contact Samsung for them to have a look at phone as you seem to have proved it's definitely a handset issue.

Re: s6 usb pc connection no longer works after update

Anonymous — Sun, 03 Jul 2016 16:58:08 GMT

will do

Re: s6 usb pc connection no longer works after update

anticpated — Sun, 03 Jul 2016 17:12:35 GMT

Most USB chargers should work.If you have another with a mini-usb plug then I would try that to rule any port problems. Also a bit of guff in the ports can effect the connection.

Re: s6 usb pc connection no longer works after update

Anonymous — Sun, 03 Jul 2016 17:54:30 GMT

yeah tried 3 different leads / 2 pcs. port is clean...cant see any damage, strange how its happened right after the update, unless its coincidence.

Re: s6 usb pc connection no longer works after update

MI5 — Sun, 03 Jul 2016 18:07:43 GMT

I'm sure we'd have heard many complaints if it was a direct result of the update.
I suspect an unfortunate coincidence.

Re: s6 usb pc connection no longer works after update

viridis — Sun, 03 Jul 2016 18:22:00 GMT

Swipe down on taskbar and change the USB mode to mtp of ptp

Re: s6 usb pc connection no longer works after update

viridis — Sun, 03 Jul 2016 18:22:12 GMT

Or, not of

Re: s6 usb pc connection no longer works after update

Anonymous — Sun, 03 Jul 2016 18:32:00 GMT

there is no option to do that , nothing appears in the notification bar like before .the phone just charges.

Re: s6 usb pc connection no longer works after update

MI5 — Sun, 03 Jul 2016 18:58:03 GMT

You are still in mtp mode after the factory reset?
In your first post you said you had selected mtp and then factory reset so did you set mtp again afterwards?

Re: s6 usb pc connection no longer works after update

Anonymous — Sun, 03 Jul 2016 19:07:08 GMT

yeah , still in mtp mode.