topic Re: Call receiving problems in Android

Call receiving problems

djlukew — Sun, 03 Jul 2016 14:34:59 GMT

When I'm at home I have no signal, but when people call me they say it's normal ringing. However my phone doesn't ring as I don't have signal.

Any ideas?

Re: Call receiving problems

Cleoriff — Sun, 03 Jul 2016 14:39:52 GMT

Hi @djlukew have you checked your network status http://status.o2.co.uk/ ?

Edited to add this help guide https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Re: Call receiving problems

MI5 — Sun, 03 Jul 2016 14:39:23 GMT

Change your call forwarding options to go immediately to answer phone when you've got no signal.

Re: Call receiving problems

MI5 — Sun, 03 Jul 2016 14:40:27 GMT

@Cleoriff wrote:
Hi @djlukew have you checked your network status http://status.o2.co.uk/ ?

I would imagine it'll say he has no signal

Re: Call receiving problems

Bambino — Sun, 03 Jul 2016 14:40:44 GMT

@djlukew If you are Pay Monthly, have you tried the TuGo app? http://www.o2.co.uk/apps/tu-go

Re: Call receiving problems

Cleoriff — Sun, 03 Jul 2016 14:42:32 GMT

@MI5 wrote:
@Cleoriff wrote:
Hi @djlukew have you checked your network status http://status.o2.co.uk/ ?
I would imagine it'll say he has no signal
Which is why I added the help thread link...

Re: Call receiving problems

djlukew — Sun, 03 Jul 2016 14:45:00 GMT

Ha the no signal thing isn't new. Im just sick of getting earache for not answering my phone because the caller thinks it's ringing but it isn't.

Coincidentally I used to get signal at home, the tracker says I get signal.

O2 did some mast work last year and I get no signal now. I do use tugo also when needed.

Re: Call receiving problems

MI5 — Sun, 03 Jul 2016 14:45:51 GMT

My mistake.
I thought the question was why callers hear the tone that implies the phone is ringing.

Re: Call receiving problems

djlukew — Sun, 03 Jul 2016 14:52:58 GMT

Well it is. Callers hear the normal ringing. But I haven't had tugo active for a while.

I've just tested it. My phone has no signal, but when I ring it from another phone, it sounds like it's ringing when in fact it isn't.

I'll have a look at the call forwarding when I have signal on my way to work.

Re: Call receiving problems

MI5 — Sun, 03 Jul 2016 14:53:57 GMT

Check if your voicemail is enabled in Tu and turn it off in there if it is too.

Re: Call receiving problems

viridis — Sun, 03 Jul 2016 18:25:20 GMT

Do you have tu installed on a tablet at all?

Re: Call receiving problems

jonsie — Mon, 04 Jul 2016 00:33:18 GMT

Sounds like it's connecting via TU in some way otherwise callers would just get notification that the number is unavailable.

Re: Call receiving problems

djlukew — Mon, 04 Jul 2016 14:18:41 GMT

No tablet or anything.

So I've enabled call forwarding on the phone, and tugo is currently uninstalled so will see how it goes later

Re: Call receiving problems

MI5 — Mon, 04 Jul 2016 14:22:41 GMT

I hope you turned off VM in Tugo before deleting it?

Re: Call receiving problems

djlukew — Wed, 06 Jul 2016 18:25:36 GMT

Sure did. Seems to be OK now after forwarding. Will pop back if any issues.

Cheers guys

Re: Call receiving problems

MI5 — Wed, 06 Jul 2016 18:42:09 GMT

Good to hear mate