topic Re: Xperia Z5C poor signal/calls in Android

Xperia Z5C poor signal/calls

Anonymous — Sun, 12 Jun 2016 21:30:03 GMT

Hiya,

First post on here as I've never had any issues with my O2 phones in 14 years until my last upgrade.

Upgraded from Xperia Z1 to Z5C in October and from day 1 have had extremely poor signal and call quality. I no longer have a signal in places where I have never had an issue and in places where the coverage checker says there is a strong signal.

I have been into store 3 times, done a factory reset and reinstalled software updates with no change.

I'm getting really frustrated now as I increased my minutes at upgrade and am now not only making a fraction of my required call but they only last a few minutes before cutting out or the call quality dropping (e.g the other end sounding like they are underwater).

The phone hasn't been in water or damaged, I've had the same issue since day 1 but no one in store seems to be able to help.

Any suggestions or should I be looking at asking O2 for a replacement handset.

Thank you in advance

Laura

Re: Xperia Z5C poor signal/calls

Anonymous — Sun, 12 Jun 2016 21:35:13 GMT

Have you used the status checker to see if there is a faulty mast near you?

http://status.o2.co.uk

Have you put your o2 sim in another o2 phone to rule out a faulty sim?

Re: Xperia Z5C poor signal/calls

Bambino — Sun, 12 Jun 2016 21:38:05 GMT

@Anonymous Have you checked http://status.o2.co.uk to see if there are any mast problems in your area? Do you know if anyone else on O2 in your area has any problems?

Re: Xperia Z5C poor signal/calls

Anonymous — Sun, 12 Jun 2016 21:46:43 GMT

Hi, I have checked the status checker and all is fine on there. I experience the same issues where ever I am though and o travel around the county.
I will find someone with an O2 phone tonorrow to test my sim and report back.
Thanks for the quick replies

Re: Xperia Z5C poor signal/calls

Anonymous — Sun, 12 Jun 2016 21:55:11 GMT

Also it might be worth trying a new sim if the other phone doesn't help

Re: Xperia Z5C poor signal/calls

MI5 — Sun, 12 Jun 2016 22:05:30 GMT

Get the phone back to Sony to be checked out - sounds like an antenna fault tbh.
If you have had it less than 28 days (for future reference) you can insist that o2 exchange it, otherwise go to Sony for an investigation.

Re: Xperia Z5C poor signal/calls

Anonymous — Sun, 12 Jun 2016 22:13:42 GMT

Do come back & let us know how you get on

Re: Xperia Z5C poor signal/calls

Anonymous — Tue, 14 Jun 2016 18:32:52 GMT

Hi, no update but I've dug out my Z1 and just finished updating it. Will use it tomorrow to test the sim.
Thanks again for the replies and I'll report back soon

Re: Xperia Z5C poor signal/calls

Anonymous — Wed, 15 Jun 2016 17:24:28 GMT

Update***
Used Z1 today and absolutely brilliant. No signal drop out, normal call service and people I called said quality at their end was better than every call with Z5C.
It must be the phone /antenna as suggested above.
As I'm within 12 month warranty can I use O2 as my legal contract is with them or do I have to go through Sony.
TIA
Laura

Re: Xperia Z5C poor signal/calls

Cleoriff — Wed, 15 Jun 2016 17:50:55 GMT

@Anonymous wrote:
Update***
Used Z1 today and absolutely brilliant. No signal drop out, normal call service and people I called said quality at their end was better than every call with Z5C.
It must be the phone /antenna as suggested above.
As I'm within 12 month warranty can I use O2 as my legal contract is with them or do I have to go through Sony.
TIA
Laura

If it was up to me @Anonymous I would get the phone back to Sony. They are far better placed to fix it than O2 repairers. http://support.sonymobile.com/gb/contactUs/

Re: Xperia Z5C poor signal/calls

MI5 — Wed, 15 Jun 2016 17:54:47 GMT

O2 outsource their repairs to a bunch of cowboys. Use them at your own risk. I suggested Sony for good reason and although they aren't the best company to deal with they are infinitely better than Anovo that o2 use.

Re: Xperia Z5C poor signal/calls

Anonymous — Wed, 15 Jun 2016 18:24:55 GMT

Thank you, I didn't realise that, glad I joined on here now.
Thanks everyone, I'll contact Sony and post on here once I know whats wrong with the phone

Re: Xperia Z5C poor signal/calls

MI5 — Wed, 15 Jun 2016 18:26:42 GMT

I'm sure they will sort you out....

Re: Xperia Z5C poor signal/calls

Cleoriff — Wed, 15 Jun 2016 18:44:20 GMT

@Anonymous wrote:
Thank you, I didn't realise that, glad I joined on here now.
Thanks everyone, I'll contact Sony and post on here once I know whats wrong with the phone

Best of luck...let us know how it goes

Oh welcome to the forum by the way @Anonymous

Re: Xperia Z5C poor signal/calls

Martin-O2 — Mon, 20 Jun 2016 12:54:46 GMT

Hi @Anonymous How did you get on sorting out your handset issue?