topic Re: Simswap in Android

Simswap

Anonymous — Sun, 12 Jun 2016 10:38:21 GMT

Have recently finished a contract and have gone to sim only on a 12 month contract.

simswap by text worked well , at least switched off my old sim over 24hours later new sim not registering.

saw some previous chats on a similar line from 2013 went on to live chat waited for ove 30 minutes no contact.

Any advice?

Re: Simswap

jonsie — Sun, 12 Jun 2016 10:44:57 GMT

Call customer service as I think there is a problem with live chat at the moment.

http://www.o2.co.uk/contactus

Re: Simswap

MI5 — Sun, 12 Jun 2016 10:51:28 GMT

Have you rebooted the phone with the new sim in it?

Re: Simswap

Anonymous — Sun, 12 Jun 2016 10:59:02 GMT

Similar problem, had a pay as you go Doro phone changed to pay monthly on iPhone SE. Asked O2 to port my pay as you go phone number from old sim to pay monthly sim. O2 ported the pay monthly account onto the pay as you go sim on old Doro phone. Had to get O2 to do a sim swap from the Doro sim to the iPhone.

Now have phone number on iPhone as required but only have phone ability, there is no data or internet, I believe O2 messed up in the original port of the phone number, they have clearly not ported all files from Doro sim to iPhone sim.

Had 3 chates and two O2 shop visits, resulting in 3 sim swaps, O2 shops established iPhone is OK by using other active sims, cannot believe 3 sims are faulty so problem obviously a porting issue but cannot contact port team

I too have waited over 30 mins on chat this A.M.

Re: Simswap

jonsie — Sun, 12 Jun 2016 11:08:13 GMT

Try texting ACTIVE to 2020, save the settings then reboot the phone. You also need to check you have the idata bolt on as it seems o2 constantly add the BlackBerry bolt on as default.

Re: Simswap

MI5 — Sun, 12 Jun 2016 11:10:13 GMT

There's a good chance you don't have the idata bolt on on your account.
Call on 202 to get them to check.

Re: Simswap

Anonymous — Sun, 12 Jun 2016 11:15:13 GMT

Looks like they need to change the data bolt on if your having trouble accessing the Internet

Re: Simswap

Anonymous — Sun, 12 Jun 2016 11:22:27 GMT

Tried that comes back as had problems with dealing with your request etc.

Re: Simswap

Anonymous — Sun, 12 Jun 2016 11:22:50 GMT

Thank you

Re: Simswap

Anonymous — Sun, 12 Jun 2016 11:25:29 GMT

Thank you,

long waits at present, will try later

Re: Simswap

jonsie — Sun, 12 Jun 2016 11:34:03 GMT

You can check the bolt on in My O2.

Re: Simswap

MI5 — Sun, 12 Jun 2016 11:46:39 GMT

@jonsie wrote:
You can check the bolt on in My O2.

You would think so, wouldn't you?

But it doesn't tell you anymore.

Re: Simswap

jonsie — Sun, 12 Jun 2016 15:17:44 GMT

When did they change that, pathetic improvement

Re: Simswap

MI5 — Sun, 12 Jun 2016 15:38:50 GMT

Who knows, but I checked wife's iPhone account and it's no different to mine.

Re: Simswap

Anonymous — Sun, 12 Jun 2016 16:04:24 GMT

I can still see the 2 bolt ons in myo2? The iPhone bolt on data & the standard o2 travel

Re: Simswap

MI5 — Sun, 12 Jun 2016 16:09:47 GMT

Not on mine - no mention of a data bolt on at all, so best not to advise if there are inconsistencies until they are understood.
I guess it's to do with the type of contract you have?

Re: Simswap

Cleoriff — Sun, 12 Jun 2016 17:50:56 GMT

I see this in mine (My O2).. When I click on view tariff and allowances it shows me the bolt ons at the bottom of the page...

Re: Simswap

MI5 — Sun, 12 Jun 2016 18:06:58 GMT

So do I but none of them say idata.

Re: Simswap

Cleoriff — Sun, 12 Jun 2016 18:09:59 GMT

@MI5 wrote:
So do I but none of them say idata.

No well mine wouldn't either...I just thought it was about any bolt ons showing (as it's posted in the Android thread) . No worries.

Re: Simswap

MI5 — Sun, 12 Jun 2016 18:11:07 GMT

No, it was about the bolt ons used to say the type of data you had but it appears that not all do anymore.