topic Re: HTC one water damage - data retrieval? in Android

HTC one water damage - data retrieval?

Anonymous — Sun, 05 Jun 2016 10:57:57 GMT

I have an HTC one (S) Yesterday I dropped it, yes... into the toilet bowl (clean water!!).

I don't care much about saving the phone at this point as I can upgrade but I have lots of pictures/videos (some from my wedding) on my phones internal memory - this phone doesn't have removable memory card.

I immediately dried the phone in a towel and then put into a bowl of dried rice - i didnt know what else to do at this point.. It began vibrating randomly but nothing was on the screen. It stopped doing anything now and there are no lights or response to the power button

The phone isn't turning on or charging. Is there any way at all to access my data? I can retrieve contacts from my SIM but I am more worried about the data on the phone.

Thank you anyone for your help

Re: HTC one water damage - data retrieval?

adamtemp64 — Sun, 05 Jun 2016 11:17:50 GMT

If you cannot get it to turn on I think the chances of data retrieval may have gone apart from leaving it longer in the rice to dry out and try again to charge in a day or so.

The top tip is to turn the phone off it sound like it was still switched on during the drying process.

See if it will charge in a day or so.

Sorry to be the bearer of bad news

Re: HTC one water damage - data retrieval?

Cleoriff — Sun, 05 Jun 2016 12:21:24 GMT

Hi @Anonymous

Welcome to the forum. What a nightmare for you.:smileysad:

If nothing works as previously suggested you may want to give HTC a call http://www.htc.com/uk/support/

Re: HTC one water damage - data retrieval?

Bambino — Sun, 05 Jun 2016 12:52:40 GMT

Sorry to hear of your plight @Anonymous. It comes down to the old adage of 'always back up'. Not much help to you now, I guess.

Re: HTC one water damage - data retrieval?

Beenherebefore — Sun, 05 Jun 2016 13:18:39 GMT

Worst thing you can do with a phone/tablet/laptop is to leave it powered on after a liquid spillage. It needs to be dried out gently over a couple of days before any attempt to power on.

Re: HTC one water damage - data retrieval?

MI5 — Sun, 05 Jun 2016 19:14:13 GMT

Leave it in the rice and somewhere quite warm for at least a week - and pray

Re: HTC one water damage - data retrieval?

Beenherebefore — Sun, 05 Jun 2016 21:23:26 GMT

@MI5 wrote:
Leave it in the rice and somewhere quite warm for at least a week - and pray

Won't work as they've already fired it up and/or left it on in a wet condition = FUBAR'd it.

Re: HTC one water damage - data retrieval?

MI5 — Sun, 05 Jun 2016 21:26:13 GMT

That's why I added the prayers.....

Re: HTC one water damage - data retrieval?

Beenherebefore — Sun, 05 Jun 2016 21:30:35 GMT

No point praying for the impossible

Re: HTC one water damage - data retrieval?

MI5 — Sun, 05 Jun 2016 21:33:55 GMT

Nothing is impossible....

Re: HTC one water damage - data retrieval?

Beenherebefore — Sun, 05 Jun 2016 22:07:21 GMT

@MI5 wrote:
Nothing is impossible....

Have you tried getting pregnant ?

Re: HTC one water damage - data retrieval?

MI5 — Sun, 05 Jun 2016 22:18:29 GMT

http://www.dailymail.co.uk/news/article-2019579/Worlds-pregnant-man-Thomas-Beatie-unveils-muscular-body-3-babies.html

Re: HTC one water damage - data retrieval?

Beenherebefore — Sun, 05 Jun 2016 22:27:24 GMT

@MI5 wrote:
http://www.dailymail.co.uk/news/article-2019579/Worlds-pregnant-man-Thomas-Beatie-unveils-muscular-body-3-babies.html

Re: HTC one water damage - data retrieval?

Anonymous — Mon, 06 Jun 2016 08:47:03 GMT

Thanks everyone for advice.

I desperately tried to turn the mobile off after I wiped down with the towel but the screen flickered and wouldnt respond. Held down the power button for about 2 minutes. I had assumed it had turned off but thats when it started vibrating.

Leaving in the rice in the warm linen cupboard for a few days (better than just nothing) and I'll try contacting HTC.

Have ordered an upgrade from o2 so I dont mind it being ripped apart, I would try anything to get the pictures back!

Thanks again everyone

Re: HTC one water damage - data retrieval?

MI5 — Mon, 06 Jun 2016 08:54:04 GMT

All you need is for the phone to power on and you can use HTC Sync Manager http://www.htc.com/us/support/htc-one/howto/365634.html