topic Re: I'm on holiday - Data roaming not working - help! in Android

I'm on holiday - Data roaming not working - help!

Anonymous — Sun, 29 May 2016 08:38:14 GMT

I have an unlocked Vodafone Smart Ultra 6 that I'm using on the remainder of my O2 pay monthly contract. I am on holiday at the moment in Portugal and can't use data for some reason. I have O2 Travel enabled. I have obviously turned on data roaming in the phones settings. Is there something I'm missing? I don't get any data notification at the top (like 3G 4G H+ etc)

I can make calls as my phone is successfully roaming for voice.

It worked fine on my old HTC M8 using the same sim on last year's holiday to France when I originally activated O2 travel.

Any help greatly appreciated.

Re: I'm on holiday - Data roaming not working - help!

Anonymous — Sun, 29 May 2016 09:27:45 GMT

Is your mobile data switched on

Re: I'm on holiday - Data roaming not working - help!

Cleoriff — Sun, 29 May 2016 09:29:55 GMT

Hi @Anonymous have you checked your network settings to ensure data is enabled for Android devices?

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202

You could try texting Active to 2020 save the settings that are sent back and reboot your phone. *(this may not work whilst abroad but worth a check) Other than that ...if it doesn't work, you need to contact O2 CS (number from abroad in this link) http://www.o2.co.uk/contactus

Re: I'm on holiday - Data roaming not working - help!

jonsie — Sun, 29 May 2016 09:32:50 GMT

Try selecting a different network in the phone settings.

Re: I'm on holiday - Data roaming not working - help!

Anonymous — Sun, 29 May 2016 10:12:50 GMT

Thanks for that. Texting 2020 resulted in a text back saying they couldn't send settings.

I tried the reset of APN settings to default suggested in your link and that worked. Thank you very much

Re: I'm on holiday - Data roaming not working - help!

Cleoriff — Sun, 29 May 2016 10:14:28 GMT

@Anonymous wrote:
Thanks for that. Texting 2020 resulted in a text back saying they couldn't send settings.

I tried the reset of APN settings to default suggested in your link and that worked. Thank you very much

Good to hear @Anonymous. Enjoy your holiday