topic Re: samsung s6 update in Android

samsung s6 update

Kelb — Sun, 29 May 2016 04:28:14 GMT

Hi.

A few weeks ago my mum's phone recieved a device update. After it was installed it would no longer accept her fingerprint or password and needed a factory restore. The exact same thing had happened again today.

Any ideas

Re: samsung s6 update

Cleoriff — Sun, 29 May 2016 07:09:23 GMT

Hi @Kelb She could try this to reset her fingerprint ( android central advice)

Applications > Application Manager > Fingerprint > Clear data.
Then reboot your phone. It should work after this.

If it keeps happening frequently you should get further advice by contacting Samsung directly http://www.samsung.com/uk/support/

0330 SAMSUNG (726 7864)

Monday to Saturday | 9am to 6pm

Re: samsung s6 update

Martin-O2 — Tue, 07 Jun 2016 08:43:49 GMT

@Kelb did you have any luck getting the finger print login working?