topic Re: Mobile data not working in Android

Mobile data not working

Anonymous — Wed, 18 May 2016 17:25:58 GMT

I have a Samsung s5 mini on pay monthly contract. Recently my mobile data has stopped working properly. Sometimes when I turn data off then back on it will work again for a while but then won't again. I have recently been abroad on holiday and turned my data off I don't know if this will have anything to do with it.

Re: Mobile data not working

MI5 — Wed, 18 May 2016 17:33:55 GMT

First thing to check is if there are any issues in your area http://status.o2.co.uk/
Also check your MyO2 to see if you have data left this month http://www.o2.co.uk/myo2

If all good with the above, text the word "active" to 2020 and save the settings you get sent back.

Re: Mobile data not working

Anonymous — Wed, 18 May 2016 17:52:01 GMT

Checked coverage in the area and it said it may be bad so I presume that's the problem, I still checked data and sent active but no change. Hopefully will sort itself out soon thanks for the reply.

Re: Mobile data not working

MI5 — Wed, 18 May 2016 18:13:45 GMT

Keep your eye on the status page and you can register on there for updates if you wish.

Re: Mobile data not working

Martin-O2 — Thu, 19 May 2016 10:12:48 GMT

Welcome to the forums @Anonymous! Please come back and let us know when your data is working as it should again.

Re: Mobile data not working

ChezD — Sun, 07 Jun 2020 08:40:36 GMT

Same happened to me since yesterday. Did o2 just stopped providing data again?