topic Re: S5 neo unusable after update in Android

S5 neo unusable after update

Anonymous — Tue, 10 May 2016 19:23:53 GMT

My S5 neo was awesome. Fast, slick, could run any app I threw at it. Then the Samsung update came along touting new security updates so I duly updated. Now it is so laggy it's nigh on unusable. I can't answer calls quick enough. Changing home screens takes at least 5 seconds. I can't go back to previous android so what can I do? It is only 6 months on to a 2 year contract.

Re: S5 neo unusable after update

MI5 — Tue, 10 May 2016 19:31:20 GMT

Back up and factory reset.

Re: S5 neo unusable after update

Martin-O2 — Wed, 11 May 2016 09:27:41 GMT

Hi @Anonymous welcome to the forums! Please give MI5's suggestion a go and let us know how you get on.

Re: S5 neo unusable after update

Anonymous — Wed, 11 May 2016 22:21:17 GMT

Thanks @mi5. It worked. Wasn't as much hassle as I feared to back everything up and reinstall as it does most things for you. Phone is back to how it was.

Re: S5 neo unusable after update

MI5 — Thu, 12 May 2016 05:52:51 GMT

Pleased to hear that mate.
It's always advisable after a major software update.

Re: S5 neo unusable after update

Martin-O2 — Thu, 12 May 2016 08:23:39 GMT

Good to hear @Anonymous and good work as always @MI5!