topic Re: Nexus 9 bricked by security update in Android

Nexus 9 bricked by security update

Anonymous — Thu, 21 Apr 2016 08:22:32 GMT

Hi all

I have a Nexus 9. Like a fool I was seduced by the pure Android experience and ordered this laggy crasshy monster.

I downloaded and attempted to install the latest security update over the weekend. The wallpaper had gone, and would not allow me to select a new or reinstate my wallpaper. I was not allowed to access any of my downloaded files and Bluetooth was unavailable.

I bit the bullet and instgated my first factory reset. The device went into bootloop. I tried to empty the cache, even wipe the cache partition, but was unable to do so as the device is locked.

No amount of pressing volume and power key combinations is going to change it's sorry state.

The Android boot wheels are dancing happily, taunting me.

The device itself is just over a year old. However, I feel that as Goog;e and carriers are meant to work together over security updates - they did in the old days at least - that O2 should take some responsibility for this.

Ideas, anyone?

Re: Nexus 9 bricked by security update

viridis — Thu, 21 Apr 2016 08:28:43 GMT

Get it to the manufacturer, I don't know why you'd prefer o2 to take responsibility, all they would do is repair it anyway.
Trust me, the lesser of two evils is to go to manufacturer.

Re: Nexus 9 bricked by security update

Bambino — Thu, 21 Apr 2016 08:33:22 GMT

@Anonymous Who did you buy it from? As @viridis has suggested, contact HTC tech support. You will have a much better chance of getting it repaired by them.

http://www.htc.com/uk/support/

Re: Nexus 9 bricked by security update

Cleoriff — Thu, 21 Apr 2016 08:34:16 GMT

Contact details in this link...

https://support.google.com/nexus/?hl=en-GB#topic=3424348

Re: Nexus 9 bricked by security update

Anonymous — Thu, 21 Apr 2016 08:38:27 GMT

Thanks guys.

I got it direct from Carphone Warehouse on an O2 contract. I'll try these before I march into an O2 sore with my angry head on this afternoon. Meanwhile the dogs have their paws crossed, so must taken them out!

Re: Nexus 9 bricked by security update

Bambino — Thu, 21 Apr 2016 08:47:29 GMT

I don't believe that taking it to an O2 store will help much. You bought it at CPW. If you don't get any satisfaction out of the links already provided, CPW is where you'll need to take it.

Re: Nexus 9 bricked by security update

Cleoriff — Thu, 21 Apr 2016 08:47:52 GMT

I would support @viridis's advice here. Contact Nexus support before you take it into an O2 store....

Re: Nexus 9 bricked by security update

viridis — Thu, 21 Apr 2016 08:56:41 GMT

If purchased from CPW, O2 won't be able to help, your contract of sale and warranty service is through cpw or Google/HTC

Re: Nexus 9 bricked by security update

MI5 — Thu, 21 Apr 2016 09:56:54 GMT

I assume you have tried a factory reset, as you should do after every update?

Re: Nexus 9 bricked by security update

Bambino — Thu, 21 Apr 2016 11:11:40 GMT

OP said in their post that they had tried a factory reset. Hopefully they'll come back and let us know if they had any success with either Nexus or HTC support.

Re: Nexus 9 bricked by security update

MI5 — Thu, 21 Apr 2016 11:21:36 GMT

@Bambino wrote:
OP said in their post that they had tried a factory reset.

No they didn't exactly state that. They mentioned clearing cache which isn't the same thing.

The bit about instigating a factory reset isn't clear to me.

Re: Nexus 9 bricked by security update

Bambino — Thu, 21 Apr 2016 11:47:37 GMT

@MI5 wrote:
@Bambino wrote:
OP said in their post that they had tried a factory reset.
No they didn't exactly state that. They mentioned clearing cache which isn't the same thing.
The bit about instigating a factory reset isn't clear to me.

Semantics. I took it to mean they had tried but it didn't work.

Re: Nexus 9 bricked by security update

MI5 — Thu, 21 Apr 2016 11:58:29 GMT

It wasn't clear which was the reason I asked.
It may save them being without their phone for a few days if it's just a case of resetting properly.

Re: Nexus 9 bricked by security update

Anonymous — Thu, 21 Apr 2016 12:47:14 GMT

Dear all

Sorry for any confusion.

I have factory reset the device. This locked the device into a bootloop. Although I can put the device into Recovery Mode, the device does not access the screen whereby I can emprty or erase the cache. Instead it goes back to the first boot interrupt screen, offering the option of putting the machine into Recovery mode.

I am pressing Volume Up and Power at the same time, and am holding them.

I have contacted HTC by email as there is currently no one online. I am deaf, and phone calls are a nightmare! The Nexus 9 Support Link had no relevant information.

I have had the machine for thirteen months, which makes it out of warranty. However, I feel that O2 and/or Google bears some responsibility in sending me what I have every right to believe would be a safe software update.

The software update is what bricked my tablet.

Re: Nexus 9 bricked by security update

MI5 — Thu, 21 Apr 2016 12:49:40 GMT

Warranty is 24 months.

Re: Nexus 9 bricked by security update

MI5 — Thu, 21 Apr 2016 12:51:46 GMT

@Anonymous wrote:

I am pressing Volume Up and Power at the same time, and am holding them.

At this point you HOLD power and press Vol Up ONCE only.

Re: Nexus 9 bricked by security update

Martin-O2 — Thu, 28 Apr 2016 08:49:04 GMT

Hi @Anonymous Can you give us an update on your issue? Have you managed to get your handset working?

Re: Nexus 9 bricked by security update

Anonymous — Thu, 28 Apr 2016 18:18:59 GMT

Hi Martin. O2 took the device in for repair. I have had a text advising me that the machine was indeed beyond repair. I'm getting a replacement soon. Meanwhile I'm enjoying the speed of an unupgraded Nex 7 I bought second hand last week.

Re: Nexus 9 bricked by security update

Cleoriff — Thu, 28 Apr 2016 20:03:05 GMT

@Anonymous wrote:
Hi Martin. O2 took the device in for repair. I have had a text advising me that the machine was indeed beyond repair. I'm getting a replacement soon. Meanwhile I'm enjoying the speed of an unupgraded Nex 7 I bought second hand last week.

Hi @Anonymous out of interest are you paying for the replacement...or are O2 providing you with one free of charge?

Re: Nexus 9 bricked by security update

viridis — Fri, 29 Apr 2016 13:07:01 GMT

I hope the latter.