topic Re: Software Update??? in Android

Software Update???

Anonymous — Sat, 09 Apr 2016 15:23:19 GMT

my phone keeps telling me to do a software update to Android 6.0 Marshmallow......thing is im scared of losing anything on my phone by doing this software update. On previous phones ive had, when ive done software updates, some data has been lost i.e. music messages photo's etc......and as I have a lot of precious things on my phone from my late husband, i am so scared of doing this update and losing things, please can somebody tell me if i will still have everything as normal, after doing the update.

Thanks

Re: Software Update???

MI5 — Sat, 09 Apr 2016 15:27:19 GMT

Nothing should change at all but if you have important stuff on your phone you should be backing it up to a cloud or pc.
What phone is it?

Re: Software Update???

jonsie — Sat, 09 Apr 2016 15:29:07 GMT

You won't lose anything but you should back up the phone first. It's always advisable to back up monthly anyway.

Re: Software Update???

Anonymous — Sat, 09 Apr 2016 15:32:28 GMT

Its a Samsung S6 Edge, my phone is backed up, on the phone itself, but I think i will back it up on my pc too

Re: Software Update???

MI5 — Sat, 09 Apr 2016 15:35:01 GMT

Download Kies 3 and do a full back up.
http://www.samsung.com/uk/support/usefulsoftware/KIES/

Re: Software Update???

Bambino — Sat, 09 Apr 2016 15:40:22 GMT

If the things on your phone are that precious, you shouldn't be keeping them solely on your phone anyway. What would happen if you lost the phone? Back everything up, as the others have suggested.

Re: Software Update???

viridis — Sat, 09 Apr 2016 15:40:22 GMT

Does kies 3 now support s6 range @MI5?
Previously it told me I could only use smartswitch

Re: Software Update???

MI5 — Sat, 09 Apr 2016 16:15:14 GMT

Kies will back it up and smartswitch is for moving data from one phone to another now I believe.

Re: Software Update???

jonsie — Sat, 09 Apr 2016 16:19:23 GMT

Smartswitch has the option to backup too.

Re: Software Update???

MI5 — Sat, 09 Apr 2016 16:30:43 GMT

I thought it did too but I was told elsewhere that it wouldn't.

Re: Software Update???

jonsie — Sat, 09 Apr 2016 17:30:20 GMT

I can say 100% that it does.

Re: Software Update???

MI5 — Sat, 09 Apr 2016 18:07:51 GMT

No reason to doubt that at all - I was only relaying what someone else had said.

Re: Software Update???

viridis — Sat, 09 Apr 2016 19:24:27 GMT

Cool, cheers.