topic Re: Android 6.0 Samsung galaxy s6 in Android

Android 6.0 Samsung galaxy s6

Anonymous — Fri, 08 Apr 2016 15:40:50 GMT

OK I have searched the net and even tried to talk to O2 via online chat and there seems to be no new news on this upgrade for s6 on o2. I spoke to 3 different gurus online and I was told it does not exist, it's not coming to Samsung on o2 and finilly it will be ready 2017. So before I give up and admit to my wife that htc are better for updates does anyone on here know when android 6.0 will be ready to download for samsung galaxy S6 on o2?

Re: Android 6.0 Samsung galaxy s6

MI5 — Fri, 08 Apr 2016 15:47:33 GMT

I'll flag @Chris_K as he is the only one we know with that sort of info.

Re: Android 6.0 Samsung galaxy s6

Chris_K — Fri, 08 Apr 2016 15:55:39 GMT

This is quite confusing as the S6 family of devices have had Marshmallow available to them for at least a couple of weeks now > http://community.o2.co.uk/t5/Welcome-News/Android-6-0-Marshmallow-HUB/td-p/923104

On 31st March we even approved a maintenance release of 6.0.1 for the S6 family, after the initial Marshmallow update > http://community.o2.co.uk/t5/Welcome-News/Android-6-0-Marshmallow-HUB/m-p/960496#M15538

Where did you get your phone from, and have you tried checking manually for updates from the phone and/or via Samsung KIES?

Re: Android 6.0 Samsung galaxy s6

MI5 — Fri, 08 Apr 2016 16:06:01 GMT

@Anonymous can you dial *#1234# and tell me your CSC please?

Where did you get phone from?

Re: Android 6.0 Samsung galaxy s6

Anonymous — Fri, 08 Apr 2016 16:32:01 GMT

What's a csc

Re: Android 6.0 Samsung galaxy s6

Anonymous — Fri, 08 Apr 2016 16:32:49 GMT

Phone was from O2 online and yes been checking every week for months for uodate but I was told via o line chat it's not available

Re: Android 6.0 Samsung galaxy s6

Anonymous — Fri, 08 Apr 2016 16:34:41 GMT

Scrap that brought phone from amazon

Re: Android 6.0 Samsung galaxy s6

Anonymous — Fri, 08 Apr 2016 16:36:50 GMT

G902FAUV3QOJ1

Re: Android 6.0 Samsung galaxy s6

Bambino — Fri, 08 Apr 2016 16:39:00 GMT

Live Chat are completely unreliable and haven't got a clue. Have you manually checked for the update on your phone? If you bought the phone from Amazon was it sim free or on an O2 contract?

Re: Android 6.0 Samsung galaxy s6

Anonymous — Fri, 08 Apr 2016 16:38:27 GMT

I check for updates every week

Re: Android 6.0 Samsung galaxy s6

Chris_K — Fri, 08 Apr 2016 16:40:15 GMT

@Anonymous wrote:
Scrap that brought phone from amazon

That helps explain things a bit - when a phone comes directly from O2 (O2 website, O2 store, O2 telesales) it will arrive with an O2 build of the software and it will be reliant on new updates from the 'O2 update channel'. If your phone came from Amazon, this very likely won't be on the O2 update channel and will more likely be on an open market update channel - these aren't updates we control unfortunately, so there's very little we can do from that perspective we're afraid.

If you've modified your phone (rooted it or installed an unofficial ROM) then this may have killed any update channel for you I'm afraid

Re: Android 6.0 Samsung galaxy s6

Anonymous — Fri, 08 Apr 2016 16:40:17 GMT

I wouldn't know how to root or mod my phone it's factory set up as far as I know

Re: Android 6.0 Samsung galaxy s6

Bambino — Fri, 08 Apr 2016 16:44:03 GMT

Your best bet is to contact Samsung directly.

http://www.samsung.com/uk/support/category/mobile/mobiledevice

http://www.samsung.com/uk/info/contactus.html

Re: Android 6.0 Samsung galaxy s6

Anonymous — Fri, 08 Apr 2016 16:49:08 GMT

Thanks I'm trying but so far no luck think I'm screwed

Re: Android 6.0 Samsung galaxy s6

Cleoriff — Fri, 08 Apr 2016 16:49:43 GMT

I bought my husbands S6 from Amazon 4 weeks ago. Marshmallow installed as soon as he charged it up for the first time...He has an O2 sim only contract..

Re: Android 6.0 Samsung galaxy s6

MI5 — Fri, 08 Apr 2016 16:56:22 GMT

Yours isn't a UK phone so that's why you haven't got the same updates as everyone else in UK.
You'll have to wait until your phones country gets it.
I'll check the details later when I'm home.

Re: Android 6.0 Samsung galaxy s6

Anonymous — Fri, 08 Apr 2016 17:01:45 GMT

Thank you. Is there a way to make it UK?

Re: Android 6.0 Samsung galaxy s6

Anonymous — Fri, 08 Apr 2016 17:02:34 GMT

How do I find out what country this is phone is locked to?

Re: Android 6.0 Samsung galaxy s6

Cleoriff — Fri, 08 Apr 2016 17:10:18 GMT

If you dial this *#1234# as @MI5 asked earlier, it will tell you your CSC?

If you post that back here he will advise further

Re: Android 6.0 Samsung galaxy s6

Anonymous — Fri, 08 Apr 2016 17:10:58 GMT

Go back a page I already did