topic Re: Can a dual sim phone be unlocked? in Android

Can a dual sim phone be unlocked?

Anonymous — Mon, 04 Apr 2016 15:12:22 GMT

I recently bought a BQ dual sim phone from O2 to replace a free dual sim phone which got broken. The phone is lovely and would like to keep it. I have been with O2 for more than 15 years, and I am happy to continue with them. When I chose it , I was under the impression that I would be able to unlock one of the sims so I can use my Spanish sim when I go abroad, but it looks like I can't. I must wait for 12 months so I can unlock the whole thing. THis is rather inconvenient, I don't want to unlock both, just one. Has anybody got the same problem? I feel so stupid, I trusted the O2 gurus who recommended this phone.

Re: Can a dual sim phone be unlocked?

Bambino — Mon, 04 Apr 2016 15:20:32 GMT

Are you certain the phone is locked? Who told you that you couldn't use a different network sim in your phone?

Re: Can a dual sim phone be unlocked?

jonsie — Mon, 04 Apr 2016 15:21:27 GMT

Is this bought on P&G? Their terms are quite open that the phone has to be on the network for 12 months before unlocking. If you have a monthly sim in the phone I don't see why they would refuse to unlock it if you use the correct IMEI number.

Re: Can a dual sim phone be unlocked?

Anonymous — Mon, 04 Apr 2016 15:28:37 GMT

Yes, I am on Pay and Go. As I said, i am happy to be locked to O2 with when I am in the UK, which is most of the time, but I would like to be able to unlock the other sim so I can use when I go to Spain with my Spanish sim for local calls when I am on holiday.

Re: Can a dual sim phone be unlocked?

MI5 — Mon, 04 Apr 2016 15:28:40 GMT

The process for unlocking is here and it will work for any phone but PAYG must be on the network for 12 months (except iPhones)
http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

Re: Can a dual sim phone be unlocked?

Anonymous — Mon, 04 Apr 2016 15:31:03 GMT

Thank you.

Re: Can a dual sim phone be unlocked?

Bambino — Mon, 04 Apr 2016 15:34:49 GMT

@Anonymous How long ago did you get the phone? If you are within the 14 day change your mind period, return the phone and buy one sim free.

Re: Can a dual sim phone be unlocked?

Anonymous — Mon, 04 Apr 2016 15:46:37 GMT

Over 14 days. Too late. Still, the phone is lovely, just what I wanted, but with that little inconvenience. I will have to borrow an old phone from a friend when I'm aborad.

I know I was naive, but I still think that O2 should warn buyers of dual sim phones that the 12 month period applies to both sims.

Thank you guys!

Re: Can a dual sim phone be unlocked?

xxscrappyxx — Mon, 04 Apr 2016 15:53:03 GMT

That's odd. I already have my unlock code for my S7 but I don't think I actually need it.

Have you tried one of them high street stalls that offer to unlock phones? I've never had to use them before so I have no idea if they are good or not. Worth a mention I thought?

Re: Can a dual sim phone be unlocked?

Bambino — Mon, 04 Apr 2016 16:01:51 GMT

@xxscrappyxx Is your phone Pay & Go? Using a High Street store to unlock a phone would void the warranty. I doubt the OP would want to do that.

Re: Can a dual sim phone be unlocked?

xxscrappyxx — Mon, 04 Apr 2016 16:03:53 GMT

@Bambino. No its not.

Re: Can a dual sim phone be unlocked?

Bambino — Mon, 04 Apr 2016 16:13:12 GMT

Well, @xxscrappyxx, if you read the thread you will see that the OP is on Pay & Go and that @jonsie's post says that Pay & Go phones are locked to the network for 12 months.

Re: Can a dual sim phone be unlocked?

MI5 — Mon, 04 Apr 2016 16:30:42 GMT

Do not be tempted to use dodgy means to unlock it.
If you can borrow an o2 contract sim you can put that into the phone and still get the free immediate unlock.

Re: Can a dual sim phone be unlocked?

Bambino — Mon, 04 Apr 2016 16:33:21 GMT

@Anonymous Please see @MI5's post above this one. A good idea if you can.

Re: Can a dual sim phone be unlocked?

jonsie — Mon, 04 Apr 2016 16:36:35 GMT

If you are anywhere near godforsaken Bolton you can borrow my sim

Re: Can a dual sim phone be unlocked?

MI5 — Mon, 04 Apr 2016 16:36:44 GMT

I can't remember if it's included in the unlock link so thought I'd mention it.

Re: Can a dual sim phone be unlocked?

MI5 — Mon, 04 Apr 2016 16:39:05 GMT

@jonsie wrote:
If you are anywhere near godforsaken Bolton you can borrow my sim

They will need it for a couple of days though jonsie.

Re: Can a dual sim phone be unlocked?

jonsie — Mon, 04 Apr 2016 16:46:44 GMT

No problem. ...

Re: Can a dual sim phone be unlocked?

Anonymous — Sun, 10 Apr 2016 18:57:32 GMT

That's a great idea. Thank you!

Re: Can a dual sim phone be unlocked?

MI5 — Sun, 10 Apr 2016 19:08:02 GMT

Happy to help