topic Re: S pen no longer working - desperate help needed! in Android

S pen no longer working - desperate help needed!

Anonymous — Wed, 30 Mar 2016 22:40:29 GMT

I have had a problem with my phone getting clunky feeling for a while now, and now my S pen suddenly stopped working, I use it to draw so I'm really desperate for it to work again!
When I pull the pen out the phone, air command works.
All the settings are on for the pen but when I touch the pen to the phone, nothing nothing works nothings transferring, cannot use it at all.

I did what people suggested, a factory reset.
It did nothing, and now I'm sitting here with a factory reset phone, feeling defeated.
It IS an old phone, and I've had it a year now. I'm not due for an upgrade and cannot afford to buy a new phone, and it's out of warranty.
I don't know what to do?
I have tried the test to see if the pen works with the *#0#* whatever it is thing I saw on Youtube, nothing!

I have even bought 2 new pens in case this was the issue, nothing. I'm literally crying.

I know to get this repaired by o2 it will cost me so much because how old the phone is, I really need help.

Re: S pen no longer working - desperate help needed!

Cleoriff — Wed, 30 Mar 2016 23:09:10 GMT

Hi @Anonymous

I have a Note 3 and my pen works fine. I have been onto the AndroidCentral forums and there are a few fixes (you have tried two of them)

One poster said he found the sensor for the SPen had worked loose...he fixed this himself by taking the backplate off and plugging the sensor back in...

Another fix was by shutting down the phone, removing the battery holding the power button down for a few minutes, reinserting the battery and rebooting the phone.

http://forums.androidcentral.com/samsung-galaxy-note-3/371676-s-pen-not-working-all-note-3-a.html

If none of this works then I would contact Samsung UK directly...not O2..contact details here...

http://www.samsung.com/uk/info/contactus.html

PHONE SUPPORT

0330 SAMSUNG (726 7864)

Monday to Saturday | 9am to 6pm

Re: S pen no longer working - desperate help needed!

Anonymous — Thu, 31 Mar 2016 00:05:42 GMT

trying to unscrew the backplate of my phone to get to the sensor, but the screws I swear they are glued in, I got a few out but the rest won't, so I don't know what else to do.

Re: S pen no longer working - desperate help needed!

Cleoriff — Thu, 31 Mar 2016 05:53:37 GMT

@Anonymous If you are unable to get the backplate off yourself then don't even try.. you could make things worse if you break one of the screws. Did you try the other far easier option of removing the battery for a few minutes etc? I know you say this is an old phone...but if its less than 2 years old it will still be under warranty.....Either way, your best option, if the battery removal and phone reboot doesn't work.. is to contact Samsung directly. We do have a Samsung expert on the forum @MI5 .....he may be able to offer further advice if he is online later....

Re: S pen no longer working - desperate help needed!

Bambino — Thu, 31 Mar 2016 08:00:08 GMT

@Anonymous A one year old phone is not an old phone, unless you're one of those people who have to have the latest and greatest. You have a two year warranty, so you should, as @Cleoriff has suggested, contact Samsung directly and either get some technical help from them, or send the phone in for repair. The only problem I can foresee is that if they see that you have tried to remove the screws, that may have voided your warranty. You should tell them you tried unsuccessfully to remove the screws, and that may help, as they will probably be able to tell that you didn't tamper with the innards. In any event, contacting Samsung is your best course of action.

Re: S pen no longer working - desperate help needed!

MI5 — Thu, 31 Mar 2016 08:20:59 GMT

You should not have messed withbot yourself when you still had warranty.
Youbmay have voided it now so either o2 or Samsung may ask you to pay for what would have been a free repair.
I would certainly approach Samsung and keep your fingers crossed that they will still help you now.

Re: S pen no longer working - desperate help needed!

Cleoriff — Thu, 31 Mar 2016 08:31:55 GMT

I read the ops statement it was 'out of warranty and it was an old phone'. (albeit she also said she only had it for a year)

I posted the information directly from the AndroidCentral forum with the link to that fix included. My advice was given in good faith... so if it was wrong I can only apologise

Re: S pen no longer working - desperate help needed!

jonsie — Thu, 31 Mar 2016 09:18:53 GMT

I understood from reading that the phone was over the two year warranty period and indeed an 'old' phone but rereading the OP states she is not due an upgrade so that would seem to contradict though she seems to accept that there would be a charge. Personally I would make the call to Samsung if indeed the phone is in warranty but I think this may well be an 'acquired' phone to use an existing contract sim.

Perhaps @Anonymous can come back and confirm

Re: S pen no longer working - desperate help needed!

Anonymous — Thu, 31 Mar 2016 12:23:13 GMT

The warrenty is already gone, ages ago.

So I didn't void anything.

Re: S pen no longer working - desperate help needed!

Anonymous — Thu, 31 Mar 2016 12:24:57 GMT

I am due an upgrade, but I didn't want to get the upgrade yet due to hearing problems the next gen was currently having, so I was waiting for the next next note to come out.

I know this sounds all a mess, but I'm going to have to upgrade anyway, ride out the newest notes mess and just get a new phone.

The warrenty is gone on the phone I currently have.

Re: S pen no longer working - desperate help needed!

jonsie — Thu, 31 Mar 2016 12:47:32 GMT

Thanks for confirming @Anonymous

Have you checked that the SPen has been recently updated?

Go into settings/all apps and try uninstalling any updates which will then reload the SPen with the factory version.

Re: S pen no longer working - desperate help needed!

MI5 — Thu, 31 Mar 2016 14:00:01 GMT

So which note do you have?
There are no issues with the Note 4 like you describe?

Re: S pen no longer working - desperate help needed!

Cleoriff — Thu, 31 Mar 2016 14:00:35 GMT

@Anonymous wrote:
The warrenty is already gone, ages ago.
So I didn't void anything.

So pleased I didn't misread that about the warranty then @Anonymous

Just checking now if you tried that other recommended fix I linked to? ie.. turn phone off, remove battery, hold the power button down for a few minutes, reinsert the battery and reboot the phone. It certainly worked for a couple of folk on the android forums...

Re: S pen no longer working - desperate help needed!

Cleoriff — Thu, 31 Mar 2016 14:05:11 GMT

Anyway I see our Android experts are helping now... so I will leave it to them. Hope it gets sorted. Best of luck @Anonymous

Re: S pen no longer working - desperate help needed!

MI5 — Thu, 31 Mar 2016 14:10:55 GMT

We need accurate info first.
The 2 posts made contradict each other and we don't know which phone it is either?

Re: S pen no longer working - desperate help needed!

Cleoriff — Thu, 31 Mar 2016 14:15:02 GMT

@MI5 wrote:
We need accuratebinfo first.
The 2 posts made contradict each other and we don't know which phone it is either?

I agree. I called you in initially and was just saying I would leave it to you and @jonsie . Not point me putting in any more info......it may confuse the issue further...(no idea what to advise next anyway...other than Samsung which I did ages ago)...

Re: S pen no longer working - desperate help needed!

MI5 — Thu, 31 Mar 2016 14:32:42 GMT

Quite so.

Re: S pen no longer working - desperate help needed!

jonsie — Thu, 31 Mar 2016 14:36:26 GMT

I'm thinking Note 2....

Re: S pen no longer working - desperate help needed!

MI5 — Thu, 31 Mar 2016 14:45:15 GMT

Guessing until confirmed.

Re: S pen no longer working - desperate help needed!

jonsie — Thu, 31 Mar 2016 14:49:53 GMT

Correct but I've heard of no problems with the 3 and 4....