https://community.o2.co.uk/t5/Android/SAMSUNG-S5-Neo-sim-card/m-p/960140#M55519 <BLOCKQUOTE><HR />@Anonymous wrote:<BR /><P>where is it supposed to go and which way up diagrams not helpful at all and this has been going on for 8&nbsp;hours now</P><HR /></BLOCKQUOTE><P>As you are not sure&nbsp; the sim has been inserted correctly ....have a look at this video</P><P><div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2F2pPr1M1HbSo%3Ffeature%3Doembed&amp;display_name=YouTube&amp;url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2pPr1M1HbSo&amp;image=https%3A%2F%2Fi.ytimg.com%2Fvi%2F2pPr1M1HbSo%2Fhqdefault.jpg&amp;type=text%2Fhtml&amp;schema=youtube" width="200" height="112" scrolling="no" title="Samsung Galaxy S5: How to Insert SIM Card" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></P> Tue, 29 Mar 2016 19:38:34 GMT Cleoriff 2016-03-29T19:38:34Z https://community.o2.co.uk/t5/Android/SAMSUNG-S5-Neo-sim-card/m-p/960136#M55517 <P>trying to connect usuing supplied micro sim but my phone keeps showing&nbsp; no sim. where is it supposed to go and which way up diagrams not helpful at all and this has been going on for 8&nbsp;hours now</P> Tue, 29 Mar 2016 19:21:18 GMT https://community.o2.co.uk/t5/Android/SAMSUNG-S5-Neo-sim-card/m-p/960136#M55517 Anonymous 2016-03-29T19:21:18Z https://community.o2.co.uk/t5/Android/SAMSUNG-S5-Neo-sim-card/m-p/960138#M55518 <P>Have you done the sim swap</P><P><A href="http://swapmysim.o2.co.uk/" target="_blank">http://swapmysim.o2.co.uk/</A></P> Tue, 29 Mar 2016 19:33:29 GMT https://community.o2.co.uk/t5/Android/SAMSUNG-S5-Neo-sim-card/m-p/960138#M55518 jonsie 2016-03-29T19:33:29Z https://community.o2.co.uk/t5/Android/SAMSUNG-S5-Neo-sim-card/m-p/960140#M55519 <BLOCKQUOTE><HR />@Anonymous wrote:<BR /><P>where is it supposed to go and which way up diagrams not helpful at all and this has been going on for 8&nbsp;hours now</P><HR /></BLOCKQUOTE><P>As you are not sure&nbsp; the sim has been inserted correctly ....have a look at this video</P><P><div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2F2pPr1M1HbSo%3Ffeature%3Doembed&amp;display_name=YouTube&amp;url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2pPr1M1HbSo&amp;image=https%3A%2F%2Fi.ytimg.com%2Fvi%2F2pPr1M1HbSo%2Fhqdefault.jpg&amp;type=text%2Fhtml&amp;schema=youtube" width="200" height="112" scrolling="no" title="Samsung Galaxy S5: How to Insert SIM Card" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></P> Tue, 29 Mar 2016 19:38:34 GMT https://community.o2.co.uk/t5/Android/SAMSUNG-S5-Neo-sim-card/m-p/960140#M55519 Cleoriff 2016-03-29T19:38:34Z https://community.o2.co.uk/t5/Android/SAMSUNG-S5-Neo-sim-card/m-p/960141#M55520 Sim will only go in one way and it should not be forced. Tue, 29 Mar 2016 19:40:46 GMT https://community.o2.co.uk/t5/Android/SAMSUNG-S5-Neo-sim-card/m-p/960141#M55520 MI5 2016-03-29T19:40:46Z https://community.o2.co.uk/t5/Android/SAMSUNG-S5-Neo-sim-card/m-p/962013#M55655 <P>Hi&nbsp;@Anonymous&nbsp;have you managed to get your sim properly installed?&nbsp;</P> Tue, 05 Apr 2016 13:56:04 GMT https://community.o2.co.uk/t5/Android/SAMSUNG-S5-Neo-sim-card/m-p/962013#M55655 Martin-O2 2016-04-05T13:56:04Z