topic Re: no text messages csan be received in Android

no text messages csan be received

Anonymous — Mon, 28 Mar 2016 15:38:09 GMT

i havent been able to receive text messages to my phone for the last few days. have had a sim swap as well as numerous tests done by o2 gurus but this has made no difference. work on a mast for 4 days affecting this!!! how are you meant to receive texts? TUgo makes no difference at all

Re: no text messages csan be received

MI5 — Mon, 28 Mar 2016 15:57:01 GMT

You'll just have to wait until mast is fixed but tugo should work OK on a WiFi connection for you?

Re: no text messages csan be received

Cleoriff — Mon, 28 Mar 2016 16:26:55 GMT

Another one with problems re texts? If it is the mast you can test your status here http://status.o2.co.uk/

You can also download the My Network app and report any problems through that..http://www.o2.co.uk/apps/my-network

Re: no text messages csan be received

Martin-O2 — Tue, 29 Mar 2016 08:54:48 GMT

@Anonymous wrote:

i havent been able to receive text messages to my phone for the last few days. have had a sim swap as well as numerous tests done by o2 gurus but this has made no difference. work on a mast for 4 days affecting this!!! how are you meant to receive texts? TUgo makes no difference at all

Hi @Anonymous This issue has been raised so hopefully we will have an update for you soon.

Re: no text messages csan be received

Anonymous — Tue, 29 Mar 2016 12:00:46 GMT

I appreciate things gettong raised but this is now into the 6th day with this issue and no progress being made. The mast is still being worked on and I can't use my phone fully. This is not right that it takes so long to fix. I'm not happy with this situation at all. Paying for something I can't use for a week

Re: no text messages csan be received

MI5 — Tue, 29 Mar 2016 12:39:27 GMT

I can understand your frustration but unfortunately issues happen from time to time.
Unfortunate timing with it been Easter too.
Once service is resumed you can call CS and ask if you can have a credit for the days your service was interrupted.

Re: no text messages csan be received

jonsie — Tue, 29 Mar 2016 14:16:18 GMT

I can appreciate how frustrating this is. Easter and the appalling weather hasn't helped obviously but i hope it's sorted soon.

Re: no text messages csan be received

Martin-O2 — Wed, 30 Mar 2016 08:31:30 GMT

@Anonymous wrote:
I appreciate things gettong raised but this is now into the 6th day with this issue and no progress being made. The mast is still being worked on and I can't use my phone fully. This is not right that it takes so long to fix. I'm not happy with this situation at all. Paying for something I can't use for a week

Completely understand where your coming from @Anonymous I'll keep you updated regarding the text message issue.

Re: no text messages csan be received

Anonymous — Wed, 30 Mar 2016 17:38:00 GMT

This issue has now been sorted and texts coming through. Thanks for the comments and support

Re: no text messages csan be received

MI5 — Wed, 30 Mar 2016 18:03:17 GMT

Good to hear mate

Re: no text messages csan be received

Cleoriff — Wed, 30 Mar 2016 18:17:20 GMT

Great to hear, though no official word as to what the problem was?...

Re: no text messages csan be received

jonsie — Wed, 30 Mar 2016 18:23:01 GMT

A normal glitch in the network that is O2!

Re: no text messages csan be received

Cleoriff — Wed, 30 Mar 2016 18:25:50 GMT

@jonsie wrote:
A normal glitch in the network that is O2!

Oh...a glitch...with different 'triggers'....:smileywink: