topic Re: Unlocked Galaxy Note 5 from US unable to download O2 apps in Android

Unlocked Galaxy Note 5 from US unable to download O2 apps

Anonymous — Fri, 18 Mar 2016 12:45:52 GMT

My Note 5 was unlocked from T Mobile (US), Im using it with O2 sim card but all apps wont down load, seems Google play doesnt recognize my phone here in UK.

Is there a workaround?

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

jonsie — Fri, 18 Mar 2016 12:55:37 GMT

Was the phone used at all in the US as it should first have been?

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

Cleoriff — Fri, 18 Mar 2016 13:13:30 GMT

Depends what frequency band the Note 5 is . Have a look here and see which band you have

http://www.pcadvisor.co.uk/how-to/mobile-phone/how-tell-whether-phone-is-supported-by-your-network-3597426/.

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

Anonymous — Fri, 18 Mar 2016 13:41:37 GMT

yes used it little over it over a month in the States.

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

Cleoriff — Fri, 18 Mar 2016 13:47:47 GMT

@Anonymous wrote:
yes used it little over it over a month in the States.

Then check the network frequencies as shown above. if it isn't compatible it won't work on O2.

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

Bambino — Fri, 18 Mar 2016 13:54:15 GMT

@Anonymous You may be out of luck as it came from T-Mobile US. Check the bands that @Cleoriff has provided.

Edit: According to the link below, if you put in the details of a Note 5 from US T-Mobile, it should work on 2G and 4G, and maybe on 3G. Check for yourself:

http://willmyphonework.net/

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

Curr946 — Fri, 18 Mar 2016 13:56:20 GMT

So assuming the hanset picks up the correct bands, it might be missing settings. Text ACTIVE to 2020 for free and the apn settings will be sent to you.

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

MI5 — Fri, 18 Mar 2016 14:13:57 GMT

The bands will only effect 4d. 2g and 3g will be fine anyway.
Have you tried it on wifi to connect to play store and have you got the latest google services installed?

Go to settings > google play services app > tap build version > an update button should appear > tap that to update.

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

Bambino — Fri, 18 Mar 2016 14:16:37 GMT

OP should be using WiFi to update anyway. Waste of data and very expensive to do it otherwise.

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

MI5 — Fri, 18 Mar 2016 14:18:35 GMT

I agree but the method wasn't mentioned and everyone was assuming it was a band problem, which it isn't.

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

Anonymous — Fri, 18 Mar 2016 14:23:17 GMT

SM-N920T

Frequencies and Data Type
Infra: 2G GSM, 3G WCDMA, 4G LTE FDD
2G GSM : GSM850, GSM900, DCS1800, PCS1900
B1(2100)/B2(1900)/B4(AWS)/B5(850)
4G LTE FDD : B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B12(700), B20(800)

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

Bambino — Fri, 18 Mar 2016 14:24:36 GMT

I provided the link so the OP would know how he could use the phone generally. I think we've covered all the bases now.

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

PhoneChanger — Fri, 18 Mar 2016 16:13:45 GMT

Guys I think the issue is that the OP cannot download O2 branded application from Google Play rather than an issue accessing the network

Have you set what country is selected, etc in the phone settings? ensuring calendar, and local settings are set to UK?

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

MI5 — Fri, 18 Mar 2016 16:17:09 GMT

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

jonsie — Fri, 18 Mar 2016 17:25:30 GMT

@PhoneChanger wrote:
Guys I think the issue is that the OP cannot download O2 branded application from Google Play rather than an issue accessing the network

Have you set what country is selected, etc in the phone settings? ensuring calendar, and local settings are set to UK?

The OP says he cannot xownload any app. No mention that its O2 related. Im guessing like @MI5 that it's play store settings.

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

Cleoriff — Fri, 18 Mar 2016 17:35:35 GMT

@jonsie wrote:

The OP says he cannot xownload any app. No mention that its O2 related. Im guessing like @MI5 that it's play store settings.

If honest I agree. I answered with my limited knowledge of network frequencies. I completely missed the op's statement 'unable to download any app'......

One good thing... I know a bit more about O2's network frequencies now...

I live to learn....

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

Martin-O2 — Tue, 29 Mar 2016 13:36:00 GMT

Hi @Anonymous Did you manage to get this issue sorted in the end?

Re: Unlocked Galaxy Note 5 from US unable to download O2 apps

Anonymous — Tue, 29 Mar 2016 22:57:49 GMT

I'm unable to Change the country settings, I cant remember what setting but it turned all my US +1 phone numbers to +44 even if US ...

Samsung UK suggested I contact Samsung US, I did and they can't replicate the problem. Im sending them screen captures of the apps I cant

Whats strange is I can download TU Go (O2 app) and My Network (O2 app) and several other UK based apps. But apps like Costa Coffee Club and other O2 apps, won't ... says "This item is not avaliable in your country."