topic Re: S7 and smart switch in Android

S7 and smart switch

Anonymous — Fri, 11 Mar 2016 08:25:57 GMT

I wondered if anyone can help. I Used the galaxy smart switch....much better then kies too. It's transferred everything however my text messages show the latest messages and date etc and the beginning of the text but when you click on the messages there isn't anything there. Any ideas?

Re: S7 and smart switch

Cleoriff — Fri, 11 Mar 2016 08:28:46 GMT

I will ask our android expert @MI5 to help with this @Anonymous

Re: S7 and smart switch

MI5 — Fri, 11 Mar 2016 08:45:37 GMT

Reboot the phone as a first check.

Re: S7 and smart switch

Anonymous — Fri, 11 Mar 2016 08:46:25 GMT

Hi, makes no difference

Re: S7 and smart switch

Cleoriff — Fri, 11 Mar 2016 08:47:41 GMT

@Anonymous appears to be having a few problems with this new phone @MI5? With this and camera failing. Probably should think about a swap?

Re: S7 and smart switch

MI5 — Fri, 11 Mar 2016 08:49:37 GMT

It may all be connected with the back up file and some corruption somewhere.
If you still have your old phone I would do another complete back up then factory reset the S7 before restoring the new back up again.

Re: S7 and smart switch

Cleoriff — Fri, 11 Mar 2016 08:52:47 GMT

@MI5 wrote:
It may all be connected with the back up file and some corruption somewhere.
If you still have your old phone I would do another complete back up then factory reset the S7 before restoring the new back up again.

Or...looking at that ^^^^^ and if it was me.......just swap it out......

Re: S7 and smart switch

Anonymous — Fri, 11 Mar 2016 08:54:54 GMT

I contacted them with the prb first thing and I have to wait until 21st March 😐

Re: S7 and smart switch

Cleoriff — Fri, 11 Mar 2016 09:05:21 GMT

The thing is you have 28 days to return a faulty phone. If you try everything advised and you are still having problems then there is no other option. I know you have said you can't be without a phone but surely that's better than being stuck with a faulty phone for 2 years?

Re: S7 and smart switch

Anonymous — Fri, 11 Mar 2016 09:08:39 GMT

Oh year deffo, I just want to use in the 11 days 😋