topic Re: S7 camera failed in Android

S7 camera failed

Anonymous — Fri, 11 Mar 2016 08:29:27 GMT

Hi, just wondering if anyone is getting this message, tried the usual clear coaches and clear cache partition but no joy. Camera doesn't work always and have to switch it on and off many times. Looking at swapping it but interest says likely to be on all phones???? Any ideas. Tia

Re: S7 camera failed

Bambino — Fri, 11 Mar 2016 08:40:49 GMT

The phone is probably too new for there to be much feedback on your problem. You'd be better off contacting Samsung support. http://www.samsung.com/uk/support/

Re: S7 camera failed

Cleoriff — Fri, 11 Mar 2016 08:41:19 GMT

Hi again @Anonymous You seem to be having a few issues with this new S7. I can't think a camera failed notice is common. Maybe @viridis could help with this one?

I keep passing you on to the experts you see...by mentioning them in my posts they should be able to help you

Re: S7 camera failed

viridis — Fri, 11 Mar 2016 08:42:39 GMT

Perform a factory reinitialisation using smartswitch.
This will reinstall the firmware and clear up any mis installed components such as camera

Re: S7 camera failed

MI5 — Fri, 11 Mar 2016 08:44:01 GMT

Just call O2 and get it swapped for a brand new phone.
You shouldn't have problems like this and there have been many reviews about the S7 camera on line which do not report this issue.
Yours must be faulty or have a software issue.

Re: S7 camera failed

Anonymous — Fri, 11 Mar 2016 08:45:35 GMT

OK thanks you. Samsung were not very helpful at all....I get all the luck lol

Re: S7 camera failed

Bambino — Fri, 11 Mar 2016 08:47:38 GMT

I would tend to agree with @MI5 then. You would have to do it within the 14 day cooling off period. The only problem you may encounter is stock availability at this point in time.

Re: S7 camera failed

MI5 — Fri, 11 Mar 2016 08:48:05 GMT

28 days for a faulty device @Bambino

Re: S7 camera failed

Bambino — Fri, 11 Mar 2016 08:50:53 GMT

Ah. Okay @MI5. Thanks for the correction. There still might be an issue with stock, though. If the OP is having problems, which is what it appears on a number of things, best they put it in for return asap.

Re: S7 camera failed

Anonymous — Fri, 11 Mar 2016 08:52:12 GMT

I did contact them and was told 21st March before they can swap for a new 1. How do I do a reset using smart switch @viridis?

Re: S7 camera failed

Bambino — Fri, 11 Mar 2016 08:55:16 GMT

Ten days is not too bad, really. @Anonymous did you request a swap? If not, you should. No point trying to mess with a possibly faulty phone at this stage.

Re: S7 camera failed

Anonymous — Fri, 11 Mar 2016 08:56:42 GMT

Yes I did but I can't be without a phone and with a young baby I need my camera, I didn't know if it was an easy issue to fix

Re: S7 camera failed

MI5 — Fri, 11 Mar 2016 09:03:59 GMT

I'd just do a factory reset assuming you still have your back up file - No harm in trying that first.

Re: S7 camera failed

Anonymous — Fri, 11 Mar 2016 09:07:02 GMT

Any other way apart from in back up and restore?

Re: S7 camera failed

MI5 — Fri, 11 Mar 2016 09:14:58 GMT

@Anonymous wrote:
Any other way apart from in back up and restore?

No, not if it's a corrupted file.

Re: S7 camera failed

Bambino — Fri, 11 Mar 2016 09:14:58 GMT

At this point in time, most likely not, as I don't believe any of the regular contributors have one as yet.