topic Re: Galaxy S7 seal broken in Android

Galaxy S7 seal broken

Anonymous — Tue, 08 Mar 2016 18:53:51 GMT

Hi I got a Samsung Galaxy S7 edge today from the O2 store.

Once I got home, I went to open it and noticed that the seal had been broken.

On opening the box I noticed that there was a finger print on the box.

I was annoyed at first, then checked everything else and everything seems ok...

I I set the phone up etc and thought it will be ok.

However now it is bugging me, got the phone 3 days before release and why was it opened?!?!

On the seal it says "Do not accept if seal is broken. Caution sealed package. If seal has been broken or tampered with, do not give clear receipt unless contents are examined in presence or delivering agent".

It is really annoying me now, I may take it back and cancel the contract as in 14 day period; unless they give me another handset which is sealed!

What do you think?

Re: Galaxy S7 seal broken

Cleoriff — Tue, 08 Mar 2016 19:00:37 GMT

It is entirely up to you. The box should have been sealed no question of that. As you collected it instore I would worry that it had been looked at by store staff. This isn't their job to do this unless anything has to be added to the box. If that was the case it should have been done whilst you were there

If it was me I would return it... though it will be difficult to prove now that the seal was broken (as you have used it) .

Re: Galaxy S7 seal broken

jonsie — Tue, 08 Mar 2016 19:00:43 GMT

Someone has obviously wanted to see the phone first hand. Presumably all the contents were sealed in plastic bags? If not return it but the phone is hardly likely to be second hand or used before. Personal choice mate. Me? I would be calling 202 and asking why....

Re: Galaxy S7 seal broken

MI5 — Tue, 08 Mar 2016 19:03:53 GMT

Had the seal been broken or was it just not stuck down fully?

Re: Galaxy S7 seal broken

Anonymous — Tue, 08 Mar 2016 19:06:01 GMT

Yeah all the items were in the plastic; the plastic on the phone had finger prints on it so I know someone had been in it. I will give them a call; thanks for the number

Re: Galaxy S7 seal broken

Anonymous — Tue, 08 Mar 2016 19:06:53 GMT

Yeah the seal has been broken

Re: Galaxy S7 seal broken

MI5 — Tue, 08 Mar 2016 19:13:55 GMT

I'd be asking questions too then.

Re: Galaxy S7 seal broken

Bambino — Tue, 08 Mar 2016 19:16:33 GMT

Personally, if it were me, I'd send it back. If the warning says don't open if the seal is broken, that's what you should have done. I know you want your new phone, but if you don't send it back and you have a problem because it was tampered with, you can't blame anyone but yourself, and it will have to go back anyway.

Re: Galaxy S7 seal broken

Anonymous — Tue, 08 Mar 2016 19:36:15 GMT

It's sorted now, they will swap the handset for another one within the next 1-3 days.

Lesson learn't!

Re: Galaxy S7 seal broken

MI5 — Tue, 08 Mar 2016 19:40:10 GMT

Good to hear

Re: Galaxy S7 seal broken

Anonymous — Tue, 08 Mar 2016 19:55:32 GMT

Just spoke to someone and they are aranging a door swap within the next 1-3 days...

Hopefully the new one will be sealed

Re: Galaxy S7 seal broken

MI5 — Tue, 08 Mar 2016 19:58:31 GMT

Check it carefully before signing for it.

Re: Galaxy S7 seal broken

jonsie — Tue, 08 Mar 2016 20:05:15 GMT

Good news and peace of mind

Re: Galaxy S7 seal broken

Cleoriff — Tue, 08 Mar 2016 20:06:07 GMT

Good news. Hope the next one is sealed.... I am sure it will be...:smileywink:

Re: Galaxy S7 seal broken

Anonymous — Tue, 08 Mar 2016 21:19:08 GMT

The same thing has happened to me today except mine was delivered. I have spoken to someone on the phone and they have said I must send it back and they will reset my upgrade and refund me and I have to reorder and he said they can't guarantee how long it will take as the handle preorders first. I'm very angry with this as I DID preorder. Howe do I get offered the door stop exchange too?
Very disappointed 😞

Re: Galaxy S7 seal broken

Curr946 — Tue, 08 Mar 2016 21:25:12 GMT

I thought all handsets sold in store had the seal broken, as they set the phone up for you. Or at least put your sim in etc. That's always been my experience.

Re: Galaxy S7 seal broken

MI5 — Tue, 08 Mar 2016 21:28:19 GMT

I'd phone back and see if you get a different response from someone else - you shouldn't have to reorder it, it should be exchanged as above.

Re: Galaxy S7 seal broken

Anonymous — Tue, 08 Mar 2016 21:26:11 GMT

All I said was that the seal was broken and there was finger print on the phone plastic and the person said will arrange door swap.

Re: Galaxy S7 seal broken

Anonymous — Tue, 08 Mar 2016 21:27:23 GMT

The store where I live near to, allways gave me a handset with the seal on... Never did anything with the phone

Re: Galaxy S7 seal broken

MI5 — Tue, 08 Mar 2016 21:27:59 GMT

@Curr946 wrote:
I thought all handsets sold in store had the seal broken, as they set the phone up for you. Or at least put your sim in etc. That's always been my experience.

In store, yes, but it should be in front of the customer and the seal shown to be intact before opening.