topic Re: samsung phone fire !!! in Android

samsung phone fire !!!

Anonymous — Sun, 28 Feb 2016 22:21:25 GMT

Thiis morning at 5am ish i was woken up by a crackling sound to my horror my phone was sparking smouldering. just before i was about to lift it the battery popped and burst into flames. the phone is now completely ruined and i have burns in my carpet and it has melted part of my bedroom window. there was no prior warnings and the phone was in good condition. This happened at 5 am in the morning and if i had not woken up i would not be here now asking for advice. i contacted your chat service today and ive got to be honest i should just have spoken to a lettuce. all the operator was saying was "we'll send you a new simcard" and " you will have to buy new handset" !!! i'm going to have to replace the carpet and the part of the window tats melted so my last thought is buying a new phone !!!! he said id get my sim card for free..... i dont think he was taking my complaint seriously......

where do i stand on this? im fuming and im shaken by wat could have happened.

Re: samsung phone fire !!!

jonsie — Sun, 28 Feb 2016 22:29:25 GMT

You need to contact Samsung directly as it could well be a manufacturing fault. They will want the phone back for inspection. Deal with them, not O2.

Presumably you have the correct charger and the phone wasn't covered or in a restricted space?

You might want to also check your home insurance for the damage to the carpet and window.

Re: samsung phone fire !!!

Bambino — Sun, 28 Feb 2016 22:32:16 GMT

@Anonymous Here is the Samsung support page:

http://www.samsung.com/uk/support/category/mobile/mobiledevice/smartphone/

Re: samsung phone fire !!!

Anonymous — Sun, 28 Feb 2016 22:47:59 GMT

Sorry to hear your situation. Follow the advice given by @jonsie & @Bambino @Toby another failure by live chat. They didn't even answer the OP enquiry at all

Re: samsung phone fire !!!

Cleoriff — Sun, 28 Feb 2016 22:55:32 GMT

What an absolutely frightening thing to happen. You do need to contact Samsung to get this sorted. Give them a call first and explain the situation. As said they will need the phone to run investigations. You never know they may need to recall some others if they can identify the cause. I would advise you take a full range of photographs to back up any claim you may have.

Re: samsung phone fire !!!

Anonymous — Sun, 28 Feb 2016 23:16:20 GMT

Also document & photo stamp what has been damaged

Re: samsung phone fire !!!

Curr946 — Sun, 28 Feb 2016 23:35:52 GMT

@Cleoriff wrote:
What an absolutely frightening thing to happen. You do need to contact Samsung to get this sorted. Give them a call first and explain the situation. As said they will need the phone to run investigations. You never know they may need to recall some others if they can identify the cause. I would advise you take a full range of photographs to back up any claim you may have.

Holly...

Please follow advice by @Cleoriff

Re: samsung phone fire !!!

Anonymous — Mon, 29 Feb 2016 03:04:11 GMT

Re: samsung phone fire !!!

Anonymous — Mon, 29 Feb 2016 03:05:42 GMT

Re: samsung phone fire !!!

MI5 — Mon, 29 Feb 2016 05:28:32 GMT

I can only support what others have said regarding dealing directly with Samsung but a lesson for all here to not leave any device on charge unattended.

Re: samsung phone fire !!!

Cleoriff — Mon, 29 Feb 2016 07:29:50 GMT

I can't believe those awful pictures. Frightening. Thanks for posting them @Anonymous. A warning to everyone I think..

Re: samsung phone fire !!!

Anonymous — Mon, 29 Feb 2016 07:32:14 GMT

I seem to remember something similar a few years ago with I think Samsung S3 Minis. There could well be postings on here about it.

From memory it had something to do with overheating causing the batteries to buckle and short

Re: samsung phone fire !!!

MI5 — Mon, 29 Feb 2016 08:09:44 GMT

The key to all this (and it's not just limited to Samsung either) is if the correct charger was used, if there was any other previous damage to battery, phone or charger and how long it was left on charge for.

Re: samsung phone fire !!!

Anonymous — Mon, 29 Feb 2016 08:21:42 GMT

there was no damage, the phone was pugged into charge at approx 3am. and it was a samsung charger, the one that came with the phone.

Re: samsung phone fire !!!

MI5 — Mon, 29 Feb 2016 08:55:38 GMT

All you can do (as already said) is to contact Samsung and send everything back to them for investigation.
It looks to me like it was a battery failure, but you're better off letting Samsung do a proper investigation.

Re: samsung phone fire !!!

Cleoriff — Mon, 29 Feb 2016 08:58:29 GMT

Yes from the pictures shown it does look as if the heat source originated from the battery. Just awful...

Re: samsung phone fire !!!

Bambino — Mon, 29 Feb 2016 09:08:34 GMT

@Anonymous Please come back and update us after you hear back from Samsung. It might be of help to anyone else who has the same phone. Good luck.

Re: samsung phone fire !!!

Anonymous — Mon, 29 Feb 2016 09:20:59 GMT

yes of course i will do. this shouldnt happen to anyone ever. they open at 10am so i will be ready.

Re: samsung phone fire !!!

Bambino — Mon, 29 Feb 2016 09:25:17 GMT

@Anonymous What model is it, and how old? Is it still under warranty? If you still have the receipt and the box with the IMEI and serial number, that will help when you call Samsung.

Re: samsung phone fire !!!

jonsie — Mon, 29 Feb 2016 10:03:08 GMT

Pretty scary pictures and thank god you're ok. I leave my phones on charge overnight and have done for years. Maybe I'll think again now. Samsung will want the charger and cable too so photograph the markings on those too so that you have everything documented.