topic Oneplus 2 IMEI not recognised in Android

Oneplus 2 IMEI not recognised

Anonymous — Tue, 23 Feb 2016 01:34:03 GMT

Hi,

I recently purchased a Oneplus 2, and put my seperate o2 sim in. I've noticed that I don't get a 4g connection. I have been on the o2 website, trying to upgrade to 4g. Everything is fine in the setup, until they ask me to give me the IMEI number. When I give it, they claim that they cannot recognise the number. I have used both IMEI numbers on the Oneplus 2 btw. When I log in to my o2, it shows me my IMEI number and the number linked with it. Can someone please help me in sorting this out, or help me find another way to get 4g on my Oneplus 2.

Cheers

Hussain

Re: Oneplus 2 IMEI not recognised

MI5 — Tue, 23 Feb 2016 06:42:34 GMT

What spec is the phone as there are 2 versions and one of them doesn't cover o2 4g frequencies so if you have that one it will never work.

Re: Oneplus 2 IMEI not recognised

Cleoriff — Tue, 23 Feb 2016 07:45:33 GMT

If it is the correct Oneplus 2... then have you got a 4G sim?

Also check your network here http://status.o2.co.uk/

Re: Oneplus 2 IMEI not recognised

Bambino — Tue, 23 Feb 2016 08:36:15 GMT

@Anonymous Adding to the advice of @MI5 and @Cleoriff, are you on a 4G tariff?

Re: Oneplus 2 IMEI not recognised

jonsie — Tue, 23 Feb 2016 10:23:08 GMT

And just as importantly in a 4G area?

http://www.o2.co.uk/coveragechecker

Re: Oneplus 2 IMEI not recognised

Anonymous — Tue, 23 Feb 2016 12:13:34 GMT

The LTE setting is turned in in my Oneplus 2. On my tariff it says I have 4GB of 4g, yet when I use data the top only says "H". The coverage is supposed to be good in my area. When I try to get o2 4g on the website, it says it needs my IMEI to know if my phone is compatible, yet it won't recognise it yet on my o2 it recognises it.

Re: Oneplus 2 IMEI not recognised

jonsie — Tue, 23 Feb 2016 12:15:34 GMT

Speak to customer service to make sure you have 4G activated on your account then there is no need for the set up online.

Re: Oneplus 2 IMEI not recognised

MI5 — Tue, 23 Feb 2016 12:16:17 GMT

Just tell me the model number. There is no need to use the online set up at all.

Re: Oneplus 2 IMEI not recognised

Cleoriff — Tue, 23 Feb 2016 12:16:25 GMT

If you are sure your sim is 4G then you need to contact customer services http://www.o2.co.uk/contactus

They may send you a new one just in case @Anonymous

Re: Oneplus 2 IMEI not recognised

MI5 — Tue, 23 Feb 2016 12:23:24 GMT

These are the bands for the two models:

LTE band 1(2100), 2(1900), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 17(700) - North America

LTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 20(800), 38(2600), 40(2300), 41(2500) - Global model

You will see that only the Global Model supports Band 20(800) so is the ony one that will work everywhere with O2 4G.

Re: Oneplus 2 IMEI not recognised

Anonymous — Tue, 23 Feb 2016 17:14:36 GMT

I'm not sure if I've got a 4g sim. All I know is my tariff says 4g data, and that when I try to activate it, it can't recognise my IMEI number

Re: Oneplus 2 IMEI not recognised

Bambino — Tue, 23 Feb 2016 17:44:47 GMT

It will say 4G on the sim itself if it is. As @MI5 says, you need to check the model number. If it's not the correct model, all this advice is a waste of time.

Re: Oneplus 2 IMEI not recognised

MI5 — Tue, 23 Feb 2016 18:22:26 GMT

I've been saying this since first thing this morning but the OP doesn't appear to want to acknowledge that possibility ?