topic Re: Phone blocked in Android

Phone blocked

Anonymous — Sat, 20 Feb 2016 08:05:26 GMT

Hi all,

I recently lost my job on new years eve and I havent been able to pay 02 for Januarys bill until yesterday. It says it takes 2 hours to unblock the phone, but I made a payment yesterday at 1:30PM but still nothing, also my bank has been credited with taking a payment from 02 but on my 02 still says I have a bill. Can someone tell me what's going on? Lol

I've turned my phone off and on to see if that does anything nut nope

Re: Phone blocked

Cleoriff — Sat, 20 Feb 2016 08:25:26 GMT

Hi @Anonymous Despite the fact you paid your bill yesterday it will take longer than that to get service back. We are now into the weekend and I doubt anything will happen yet. I think you should contact customer services and speak to an advisor http://www.o2.co.uk/contactus

Re: Phone blocked

Curr946 — Sat, 20 Feb 2016 08:25:52 GMT

You really need to speak with customer services. http://www.o2.co.uk/contactus

Re: Phone blocked

Bambino — Sat, 20 Feb 2016 08:26:28 GMT

@Anonymous This is a customer to customer forum. No one here has access to account information. You will need to speak to customer service. http://www.o2.co.uk/contactus Either call them from a land line, or if you know someone else who has an O2 phone, use that. It sounds like the system probably hasn't updated yet. It may not update until after the weekend, but customer service will be able to tell you more.

Re: Phone blocked

Anonymous — Sat, 20 Feb 2016 08:39:33 GMT

Thanks all for your help!

Re: Phone blocked

Cleoriff — Sat, 20 Feb 2016 08:45:34 GMT

No problem. I hope you get service back soon..:smileywink:

Re: Phone blocked

Bambino — Sat, 20 Feb 2016 09:20:17 GMT

Good luck @Anonymous. I echo what @Cleoriff said.

Re: Phone blocked

MI5 — Sat, 20 Feb 2016 09:53:53 GMT

Let us know how you get on please.

Re: Phone blocked

Anonymous — Mon, 22 Feb 2016 13:22:04 GMT

hi i have a htc one phone need puk code to unlock it but been cut of untill fri how can i unlock my phone

paul warden

Re: Phone blocked

Anonymous — Mon, 22 Feb 2016 13:25:59 GMT

i got htc one need puk code to unlock paul warden

Re: Phone blocked

Cleoriff — Mon, 22 Feb 2016 14:20:33 GMT

Hi @Anonymous Have a look at this http://www.o2.co.uk/help/phones-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network

You can also do this through My O2..

Re: Phone blocked

MI5 — Mon, 22 Feb 2016 14:53:56 GMT

Your PUK is listed in your MyO2

Re: Phone blocked

jonsie — Mon, 22 Feb 2016 15:38:55 GMT

How do you mean when you say cut off. The PUK is for unblocking the phone not unlocking.