topic Re: No service in Android

No service

Anonymous — Mon, 15 Feb 2016 01:58:00 GMT

I bought a refurbished s4 mini about 5 weeks ago. I had a s3 mini which the police have got with the same number. My s3 was great. I got a sum only tariff and have sent about 5 texts and used 2 minutes. Internet okay.
I get no service or not registered on network. On the status it says I'm disconnected and no network state.
I have no other phone to try the sum card in but gave tried other sums on other networks in my phone and they work fine!!!!.
I've made 9 calls and been on online chat umpteen times. Is it time to sack 02 off???

Re: No service

Anonymous — Mon, 15 Feb 2016 02:01:47 GMT

I forgot too mention that I've done a factory reset and that 02 are now say in a phone mast near me is down. For 5 weeks?????

Re: No service

adamtemp64 — Mon, 15 Feb 2016 05:01:36 GMT

Follow this guide https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/td-p/593752

if it is a local mast issue o2 will not comment on fix dates etc but you can sign up for updates when it is fixed

Re: No service

MI5 — Mon, 15 Feb 2016 06:30:08 GMT

Does everything work OK in a different area?

Re: No service

Cleoriff — Mon, 15 Feb 2016 06:38:21 GMT

@Anonymous You say the police have your S3 mini. Was the phone reported stolen ? Just wondering if there was a block put on your account at some point?

Re: No service

jonsie — Mon, 15 Feb 2016 08:51:33 GMT

It sounds as though there is a block on the account or you haven't transferred your number and have a blank sim.

Re: No service

Bambino — Mon, 15 Feb 2016 09:20:33 GMT

Definitely sounds as if it's what @Cleoriff and @jonsie have suggested.

Re: No service

Curr946 — Mon, 15 Feb 2016 09:30:00 GMT

that what it sounds like to me

@Cleoriff wrote:
@Anonymous You say the police have your S3 mini. Was the phone reported stolen ? Just wondering if there was a block put on your account at some point?

Re: No service

MI5 — Mon, 15 Feb 2016 10:44:59 GMT

The initial post is so confusing I wasn't sure if the new phone had been used successfully at all?
In addition to this, during one of the 9+ calls / chats to CS you would think one of the advisors would have spotted a block on the account!

Re: No service

jonsie — Mon, 15 Feb 2016 10:49:09 GMT

You would have thought so wouldn't you. ..

Re: No service

Curr946 — Mon, 15 Feb 2016 10:53:40 GMT

Come to think about it, wouldn't the sim still show as being connected to the network but just fail to place calls? Maybe it's the phone?