topic Re: Upgraded to monthly plan. Data\Internet stopped working. in Android

Upgraded to monthly plan. Data\Internet stopped working.

Anonymous — Mon, 25 Jan 2016 14:07:06 GMT

Today I switched from pay to go to a monthly plan. I put in the new sim card and restarted my device. I can call people but there is no mobile internet connetction. I tried to remedy that. After I've sent 'Active' to 2020 I got the following answer:

'Unfortunately we had problems dealing with your request for settings. Please contact Customer Service.'

So how do I enable mobile data again on my phone ?

Thanks,

Peter

Re: Upgraded to monthly plan. Data\Internet stopped working.

Bambino — Mon, 25 Jan 2016 14:16:58 GMT

Contact customer service, as the message says. Call 202 from your phone. It's a free call.

Re: Upgraded to monthly plan. Data\Internet stopped working.

MI5 — Mon, 25 Jan 2016 14:20:28 GMT

You can also manually enter the settings as shown here http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20settings

Re: Upgraded to monthly plan. Data\Internet stopped working.

Bambino — Mon, 25 Jan 2016 14:23:47 GMT

As the OP only switched today it may well be that O2's systems haven't completely updated yet.

Re: Upgraded to monthly plan. Data\Internet stopped working.

MI5 — Mon, 25 Jan 2016 15:19:10 GMT

Most likely still had the PAYG apn settings, but all sorted now anyways