topic Re: Xperia Z5 Premium Headphone Jack issue? in Android

Xperia Z5 Premium Headphone Jack issue?

Anonymous — Mon, 25 Jan 2016 09:10:48 GMT

Hi there,

Just this morning i have been having this issue where when i have the fm radio on while the headphones are inserted into the jack it still reads "Insert headset, The cord works as the antenna"

I have tried numerous headphones and it does the same thing for each of them. Also when i try to put on music the sound comes through the speakers and not through the headset.

I am unsure as to why this is occuring since it was fine last night.

Hope to get help from you lot if possible!

Thank you!

Re: Xperia Z5 Premium Headphone Jack issue?

Cleoriff — Mon, 25 Jan 2016 09:13:16 GMT

Hi @Anonymous one of our members @viridis has a Z5 ..he may be able to help?

Re: Xperia Z5 Premium Headphone Jack issue?

viridis — Mon, 25 Jan 2016 09:14:48 GMT

Settings, applications

Then find both fm radio and smart connect.

Clear cache and data from both then try again

Re: Xperia Z5 Premium Headphone Jack issue?

Anonymous — Mon, 25 Jan 2016 09:19:27 GMT

Tried that to no avail, still bringing the same issue.

Even tried restarting after clearing cache and data from both and still the problem persists. Could it be the jack itself perhaps?

Re: Xperia Z5 Premium Headphone Jack issue?

viridis — Mon, 25 Jan 2016 09:23:00 GMT

Does sound come out normal from youtube/ music?

Re: Xperia Z5 Premium Headphone Jack issue?

Anonymous — Mon, 25 Jan 2016 09:27:54 GMT

While the headphones are plugged into the jack the youtube videos and music come out through the speakers and not the headphones

Re: Xperia Z5 Premium Headphone Jack issue?

viridis — Mon, 25 Jan 2016 09:29:43 GMT

It's the jack then. ..
Contact Sony
http://support.sonymobile.com/global-en/contactUs/

Re: Xperia Z5 Premium Headphone Jack issue?

viridis — Mon, 25 Jan 2016 09:30:39 GMT

Unless it's less than 30 days, in which case call o2 for a replacement

Re: Xperia Z5 Premium Headphone Jack issue?

Anonymous — Mon, 25 Jan 2016 10:13:09 GMT

Thank you I have let Sony know and arranged for a courier for them to fix the issue. Thank you very much for your help!

Re: Xperia Z5 Premium Headphone Jack issue?

Cleoriff — Mon, 25 Jan 2016 10:22:22 GMT

Best of luck.... Let us know how you get on with Sony @Anonymous ?

Re: Xperia Z5 Premium Headphone Jack issue?

MI5 — Mon, 25 Jan 2016 11:10:45 GMT

Have you checked for any muck or fluff in the jack socket?
Sometimes they can stick also so a few firm in/outs of the headphones plug is required to free it off.